Fredy Valderrama
St. Catharines,ON
Summary
Detail-oriented and bilingual professional with experience in customer service, data coordination, and technical troubleshooting. Proven ability to manage data integrity, provide exceptional stakeholder support, and ensure compliance with industry standards. Seeking to leverage these skills as an Image Service Coordinator to contribute to impactful clinical research and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Campus Team Leader
CCO
St. Catharine's, Ontario
05.2024 - Current
- Coordinated data tracking and reporting for team projects, ensuring accuracy and compliance.
- Managed communication with stakeholders, fostering strong relationships across teams.
Technical Support Assistant
CCO
London, ON
12.2023 - 04.2024
- Provided technical assistance to users, resolving hardware, software, and network-related issues.
- Maintained accurate records of support requests in the ticketing system, ensuring timely follow-ups.
- Conducted onboarding and system setup for new users, adhering to organizational policies.
Campus Missionary
CCO
Vancouver, British Columbia
01.2022 - 12.2023
- Coordinated with other missionaries to carry out on-site work.
- Ensured the completion of campus goals through strategic planning and execution.
- Cultivated meaningful relationships to support and achieve campus objectives.
- Built and maintained strong connections to foster a supportive campus community.
Tea Guide
David's Tea
London, ON
10.2018 - 02.2021
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted inventories on a regular basis to track stock levels.
Sales Associate
Hudson's Bay
Ottawa, ON
10.2017 - 04.2018
- Supported customers with product inquiries, enhancing their overall experience.
- Maintained accurate records of sales and inventory, ensuring data integrity.
Cook
Milestones
Ottawa, Ontario
10.2016 - 04.2017
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Organized storage areas for efficient usage of space.
- Set up work stations prior to opening to minimize prep time.
Catcher/Builder
Tandelle Pacer Truss
Ilderton, Ontario,
05.2016 - 08.2016
Education
Certificate - the process of completing
CompTia A+
Certificate - Google IT Support Specialization
Google Career Certificates
02-2024
Certificate - Google Professional Workspace Administrator
Google Career Certifications
02-2024
Incomplete (2019 – 2021) - Computer Programming And Analysis / Electrical Eng
Fanshawe College of Applied Arts And Technology
London, ONIncomplete (2015 – 2018) - Civil Engineering And Electrical Engineering
University of Ottawa
Ottawa, ONHigh School Diploma -
Mother Teresa High School
06.2014
Skills
- Data Integrity: Expertise in managing and maintaining accurate records
- Customer Support: Resolving user inquiries with professionalism and empathy
- Quality Assurance: Conducting regular audits to ensure compliance with protocols
- Technical Proficiency: Google Workspace administration, ticketing systems, and hardware diagnostics
- Bilingual Communication: Fluent in English and Spanish, enabling effective support for diverse stakeholders
Timeline
Campus Team Leader
CCO
05.2024 - Current
Technical Support Assistant
CCO
12.2023 - 04.2024
Campus Missionary
CCO
01.2022 - 12.2023
Tea Guide
David's Tea
10.2018 - 02.2021
Sales Associate
Hudson's Bay
10.2017 - 04.2018
Cook
Milestones
10.2016 - 04.2017
Catcher/Builder
Tandelle Pacer Truss
05.2016 - 08.2016
High School Diploma -
Mother Teresa High School
Certificate - the process of completing
CompTia A+
Certificate - Google IT Support Specialization
Google Career Certificates
Certificate - Google Professional Workspace Administrator
Google Career Certifications
Incomplete (2019 – 2021) - Computer Programming And Analysis / Electrical Eng
Fanshawe College of Applied Arts And Technology
Incomplete (2015 – 2018) - Civil Engineering And Electrical Engineering
University of Ottawa
References
Available upon request.
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