Fredy Marame
Vancouver,BC
Summary
Proven track record in boosting customer retention and driving sales at Sharemont Investments, leveraging skills in retention marketing and data-driven decision-making. Excelled in negotiating contract renewals and implementing customer retention strategies, significantly enhancing client satisfaction and revenue growth. Demonstrates strong analytical abilities and relationship-building expertise.
Overview
5
5
years of professional experience
Work History
Retention Account Manager
Ubuntu Markets
02.2022 - 07.2024
- Negotiated contract renewals successfully, securing continued business from key accounts.
- Assisted in training new employees on best practices in retention account management techniques contributing towards their rapid productivity increase.
- Identified potential at-risk accounts early on, implementing preemptive measures to avoid loss of business or revenue slippage.
- Provided exceptional support during onboarding processes for new clients, facilitating smooth transitions into the company''s services ecosystem.
Sales Associate
Sharemont Investments
01.2019 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School - Intro Economics And Law
Colègio Mundo Novo
Luanda , Angola 12.2017
Skills
- Retention Marketing
- Data-driven decision-making
- Performance metrics analysis
- Customer Retention Strategies
Languages
English
Professional Working
Portuguese
Native or Bilingual
Spanish
Elementary
Afrikaans
Elementary
Timeline
Retention Account Manager
Ubuntu Markets
02.2022 - 07.2024
Sales Associate
Sharemont Investments
01.2019 - 12.2021
High School - Intro Economics And Law
Colègio Mundo Novo
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