Fredwatson Desroches
Edmonton,Canada
Summary
Strategic Analyst with a strong background in regulatory programs, data analysis, performance measurement, and strategic planning. Experienced in interpreting compliance data, identifying operational inefficiencies, and preparing actionable insights for leadership. Proven ability to lead cross-functional initiatives, support organizational change, develop dashboards, and contribute to strategic decision-making. Skilled in Excel, Power BI, business analysis, change management, and project coordination.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Advisor / Analyst
Safety Codes Council
01.2023 - Current
- - Analyzed regulatory and compliance data to identify performance trends, operational gaps, and emerging risks, supporting strategic decision-making across the organization.
- - Developed KPI dashboards and reporting frameworks to track program effectiveness, improving visibility for leadership and supporting long-term planning.
- - Led and supported process improvement initiatives that streamlined workflows, reduced turnaround times, and enhanced stakeholder satisfaction.
- - Prepared briefing notes, strategic recommendations, and analytical reports for senior leaders to inform policy changes and program priorities.
- - Collaborated with internal teams, inspectors, municipalities, and tank owners to resolve complex issues and align program activities with strategic goals.
- - Conducted research and gap analysis on regulatory processes, contributing to modernization and continuous improvement initiatives.
- - Assisted with change initiatives by preparing communication materials, documentation, and training resources to support adoption.
Assistant Director of Admissions (Financial Aid Advising)
Bredin College
01.2021 - 01.2023
- - Provided strategic advising to prospective students, aligning educational pathways with long-term career and training goals.
- - Conducted assessments to determine financial aid eligibility and ensured compliance with provincial funding requirements.
- - Analyzed applicant trends and program demand to support admissions planning and recruitment strategies.
- - Updated internal policies and procedures to improve efficiency and consistency across admissions and financial aid operations.
Debt Collector Agent
CIBC
01.2020 - 01.2021
- - Analyzed borrower accounts to identify risk patterns and payment behaviors, improving forecasting accuracy for portfolio performance.
- - Produced reports and insights for senior management on overdue balances and collection outcomes.
- - Managed high-volume workloads and met performance KPIs in a results-driven environment.
Customer Service Representative
Cash Money
01.2019 - 01.2020
- - Assessed loan applications and financial documents to determine client eligibility, demonstrating strong analytical and risk assessment skills.
- - Provided financial guidance and supported customers in decision-making aligned with their financial needs.
Tax Officer
H&R Block
01.2018 - 01.2019
- - Completed tax assessments and financial reviews for a high volume of clients, ensuring accuracy and compliance with CRA standards.
- - Conducted preliminary analysis of client files to determine needs, tax exposure, and opportunities for optimization.
Education
Bachelor of Arts - Public Administration
Athabasca University
Athabasca, AB05.2026
Certification
- Change Management Certificate (3 Courses, 21 Hours) — University of Alberta
- Business Analysis Certificate (6 Months) — University of Alberta
- Scrum Master Certification (CSM) — Scrum Alliance
- Project Management Certificate — University of Alberta
Timeline
Program Advisor / Analyst
Safety Codes Council
01.2023 - Current
Assistant Director of Admissions (Financial Aid Advising)
Bredin College
01.2021 - 01.2023
Debt Collector Agent
CIBC
01.2020 - 01.2021
Customer Service Representative
Cash Money
01.2019 - 01.2020
Tax Officer
H&R Block
01.2018 - 01.2019
Bachelor of Arts - Public Administration
Athabasca University