Fredrick Mayiko
Mississaugas,ON
Summary
Seeking to secure a full-time position in a progressive company, where I can utilize my wealth of skills obtained in the various positions that I have held. My goal is to continue grow and develop within the sector of your company, by being exposed to new processes and systems.
Overview
8
8
years of professional experience
Work History
Logistic Coordinator - Operations
Fuel transport Inc (brokage division)
01.2023 - Current
- Ensured seamless exchange of information among clients, carriers, and stakeholders.
- Managed and maintained organized documentation for customs paperwork and permits
- Assisted with inventory management, ensuring optimal product availability while controlling costs
- Generated reports on shipment statuses and key performance indicators.
- Collaborated with procurement, warehouse, and customer service teams to facilitate cross-functional operations.
- Developed contingency plans and effectively managed emergency scenarios to ensure minimal disruptions.
- Managed trailer Pool for Trailer switches and ensured timely return of trailers
- Coordinated appointment scheduling for both shippers and receivers.
- Enhanced performance through collaboration with diverse teams.
Logistic support agent
Fuel transport Inc (brokage division)
07.2022 - 01.2023
- Monitored shipment movement from origin to destination, utilizing advanced tracking systems, GPS technology, and direct communication with carriers and drivers
- Proactively provided regular updates to clients, carriers, and internal teams, ensuring transparent communication about shipment status, estimated arrival times, and potential delays
- Successfully resolved shipment-related issues, such as weather delays, mechanical failures, and customs clearance problems, by collaborating with relevant stakeholders and proposing effective solutions
- Delivered exceptional customer service by promptly addressing inquiries, concerns, and providing accurate information, resulting in heightened customer satisfaction
- Collaborated closely with internal departments, carriers, drivers, and suppliers, ensuring seamless coordination and alignment of shipment movements.
Corporate Employee Purchase Plan Specialist
Nordia Inc. (Bell Mobility)
Toronto, ON
07.2021 - 07.2022
- Answer calls from corporate clients and set-up accounts for both new and existing clients
- Respond to bill inquiries from clients with Bell corporate accounts
- Make bill adjustments to client’s accounts, as well as crediting overcharged bills
- Perform migration from corporate accounts to personal employee purchase plan accounts
- Conduct credit checks and risk assessments to ensure potential clients are eligible
- Perform employee validation to ensure that customers are qualified for discounts and deals under the corporate account
- Train and support new employees on the job.
Telecommunication Sales Representative
Nordia Inc. (Bell Mobility)
Toronto, ON
07.2020 - 07.2021
- Inbound and outbound sales agent, depending on companies or seasonal needs
- Responded to customers inquiries, regarding device price and mobility plans
- Registered new customers on both prepaid and postpaid services for Bell Mobility
- Placed orders for customers for selected devices to meet customers’ budget
- Good inventory management to ensure availability of products before orders are placed
- Met hourly and monthly sales targets
- Verification of customers before providing sensitive information on customers’ account
- Detected fraudulent calls and transferring to the prevention tram for verification before proceeding with the order
- Completed sim migration from prepaid to postpaid service to ensure customers are registered on auto-billing.
Customer Service Representative
Teleperformance (Samsung)
Toronto, Ontario
01.2020 - 07.2020
- Responded to customer inquiries and troubleshooted product/service order related issues on Samsung website
- Responded to inquiries regarding package details, e-commerce solutions, email configurations, and searched engine submission packages
- Assisted customers through inbound calls with navigation through the Samsung website
- Reviewed customers profiles and engaged customers in a needs-based conversation to find potential opportunities and addressed any issues or problems
- Understanding of customer’s needs and demonstrated empathy while resolving problems.
Customer Service Representative
S&P Data
Hamilton, Ontario
01.2017 - 01.2019
- Effectively resolved customer complaints by providing technical solutions to customers’ needs
- Assisted in PC provisioning, user account set up and password reset; Carried out sales assignments and met assigned targets
- Provided effective coaching on new software’s for both internal and external customers
- Responded to inquiries regarding package details, e-commerce solutions, email configurations, and search engine submission packages
- Identified and resolved issues pertaining to network configuration, web hosting, and domain registration
- Supported Rogers mobile customers by taking inbound calls; Sold Rogers mobile plans and discount to qualified customers.
Education
Business Management - Diploma - Supply Chain Management
Mohawk College
Hamilton, ON07-2019
Bachelor of Commerce - Accounting
Afe Babalola University
07-2015
Skills
- Outstanding Interpersonal and Communication skills
- Critical, Active Thinker and skills in Negotiation
- Methodical and Highly Organized; Task Oriented
- Exceptional Time Management skills
- Fast and Independent Learner and Collaborative Team Player
- Document Management
- Database Management
- Contract Management
- Project Management
- Data Entry
- Work Planning and Prioritization
- Scheduling and calendar management
References
References upon request
Timeline
Logistic Coordinator - Operations
Fuel transport Inc (brokage division)
01.2023 - Current
Logistic support agent
Fuel transport Inc (brokage division)
07.2022 - 01.2023
Corporate Employee Purchase Plan Specialist
Nordia Inc. (Bell Mobility)
07.2021 - 07.2022
Telecommunication Sales Representative
Nordia Inc. (Bell Mobility)
07.2020 - 07.2021
Customer Service Representative
Teleperformance (Samsung)
01.2020 - 07.2020
Customer Service Representative
S&P Data
01.2017 - 01.2019
Business Management - Diploma - Supply Chain Management
Mohawk College
Bachelor of Commerce - Accounting
Afe Babalola University
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