Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fredrick Eugenio

Spring Valley

Summary

Experienced ERP Professional specializing in enterprise resource planning systems management and analysis. Strong capabilities in project management, data analysis, and process optimization. History of improving system performance and ensuring alignment with organizational objectives. Dedicated to applying technical expertise to enhance operational effectiveness. Results-driven ERP Analyst skilled in system analysis, troubleshooting software, and user training. Strong ability to document business processes and collaborate with cross-functional teams to enhance system efficiency.

Overview

9
9
years of professional experience

Work History

ERP Analyst

VitalEdge Technologies
Cary
06.2024 - Current
  • Analyzed ERP systems to identify areas for improvement and efficiency.
  • Configured software settings to meet user requirements and enhance functionality.
  • Documented business processes to ensure alignment with system capabilities and user needs.
  • Resolved technical issues by troubleshooting software and providing timely solutions.
  • Conducted training sessions for end-users on how best utilize an ERP system.
  • Maintained a high level of customer service while responding promptly to inquiries from users.
  • Coordinated with internal resources regarding any necessary modifications or enhancements needed for the ERP system.

Senior Project Manager

SDI Presence
San Diego
03.2023 - 09.2023
  • Led cross-functional teams to ensure project deliverables align with client expectations.
  • Developed project plans outlining tasks, timelines, and resource allocations for stakeholders.
  • Facilitated meetings to gather requirements, discuss progress, and resolve challenges collaboratively.
  • Implemented best practices for project management methodologies across diverse client engagements.
  • Utilized project management software to track milestones, tasks, and overall project health effectively.
  • Delivered high level of service to clients to extend relationship and encourage further projects.
  • Established best practices for managing complex projects successfully.
  • Negotiated contracts with third-party vendors when necessary.
  • Maintained up-to-date records for all current and past projects.
  • Monitored internal financial budgets to measure against projections.

Application Systems Consultant

Procede Software
San Diego
07.2021 - 02.2023
  • Collaborated with cross-functional teams to streamline system implementations.
  • Facilitated training sessions for clients on software functionalities and best practices.
  • Analyzed client requirements to design customized software solutions.
  • Provided technical support to clients during software deployment and integration.
  • Resolved system issues by troubleshooting and coordinating with development teams.
  • Provided technical support and guidance to customers when needed.
  • Conducted user acceptance testing of software applications prior to deployment into production environments.
  • Designed and conducted hardware or software systems testing.

Technical Consultant

Harris Computer (formerly Thomson Reuters)
San Diego
08.2018 - 05.2020
  • Collaborated with cross-functional teams to ensure seamless integration of software solutions.
  • Conducted training sessions for clients on new software features and functionalities.
  • Consulted with clients to identify technical needs and provide tailored solutions.
  • Analyzed system requirements and developed comprehensive implementation plans.
  • Provided ongoing support for technical issues, ensuring prompt resolution of client inquiries.
  • Supported software implementation with client training and troubleshooting expertise.
  • Managed customer relationships by providing prompt support services.

Business Analyst/Product Owner

Ohm Systems, Inc./Perspecta
San Diego
05.2016 - 08.2019
  • Collaborated with stakeholders to gather and document requirements for projects.
  • Facilitated workshops to brainstorm solutions and drive consensus among participants.
  • Assisted in developing training materials for end-users on new systems and processes.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.
  • Identified gaps between current state and desired future state operations.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Drafted functional specifications documents outlining project scope, objectives and deliverables.
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Managed and led meetings and workshops with multiple departments to solidify requirements.
  • Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
  • Defined business requirements and reported them back to stakeholders.

Education

BBA - Financial Accounting

National University
San Diego
01-1990

Skills

  • ERP configuration
  • System analysis
  • Troubleshooting software
  • User training
  • Business process documentation
  • Project management
  • Requirements gathering
  • Customer support
  • Attention to detail
  • Functional consulting
  • Business process analysis
  • Data migration
  • Scrum framework
  • Software testing
  • ERP implementation
  • Software documentation
  • Testing coordination
  • Software configuration
  • Agile methodologies
  • Analytical skills

Timeline

ERP Analyst

VitalEdge Technologies
06.2024 - Current

Senior Project Manager

SDI Presence
03.2023 - 09.2023

Application Systems Consultant

Procede Software
07.2021 - 02.2023

Technical Consultant

Harris Computer (formerly Thomson Reuters)
08.2018 - 05.2020

Business Analyst/Product Owner

Ohm Systems, Inc./Perspecta
05.2016 - 08.2019

BBA - Financial Accounting

National University

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Fredrick Eugenio