Fredrick Contreras

Mobile Equipment Servicer

Technica LLC

Yermo

09.2020 - 08.2025

Greeted customers, assessed their needs and provided appropriate services.
Managed multiple projects simultaneously while adhering to strict deadlines.
Maintained accurate records of customer interactions, transactions and inquiries.
Maintained customer records and updated them as necessary.
Resolved customer complaints quickly and efficiently.
Identified areas for improvement within existing processes and procedures.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Conducted customer satisfaction surveys to identify areas for service improvement.
Installed batteries, windshield wiper blades or other accessories.
Activated fuel pumps and filled fuel tanks with gasoline or diesel fuel.
Greased and lubricated vehicles or specified units using grease guns or spray lubricants.
Cleaned windshields using chemical solution and microfiber towel.
Processed daily transactions promptly to keep workflows moving smoothly.
Suggested and explained recommended services to meet customer needs and resolve specific issues.
Checked tire pressure and levels of fuel, motor oil or other fluids, adding air or fluids as required.
Answered customers' questions and addressed complaints in person.
Worked side by side with soldiers to complete 100% joint inventories.
Worked on setting up mobilization and mission Equipment for soldier's
Perfomed Preventive Maintenance Checks and Services (PMCS) daily
Knowledgeable on positioning and the withdraw processes of equipment at ECS 171 location
Perfomed monthly exercise on military equipment.
Certified on all track,hemet family,MTV family, RG vehicles and construction equipment.
Knowledgeable on trailers m1076,m1101,m1000, and m870 trailers fuelers and tankers