FREDJ DHIFALLAH
Edmonton,Canada
Summary
Dynamic leader with extensive experience in the hospitality industry, notably at River Cree Casino, where I excelled in elevating service standards and boosting operational efficiency. Expert in management and sales, I've successfully enhanced team performance and profitability. Skilled in POSitouch and adept at fostering team growth, my track record includes significant improvements in customer satisfaction and revenue.
Overview
12
12
years of professional experience
Work History
Food and Beverage Manager
River Cree Casino
Edmonton, Alberta
01.2024 - Current
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Food and Service Supervisor
MR MIKES Steakhouse Casual
Edmonton NW, Canada
09.2022 - Current
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Maintain records of stock, repairs, sales, and wastage
- Ensure food service and quality control
Assistant General Manager
Boston Pizza Fleetwood
Surrey, Canada
09.2021 - 09.2022
- Manage, supervise, and evaluate team member performance
- Maintain adherence to all company policies and procedures
- Ensure restaurant staffing needs and schedule management
Food and Service Supervisor
Boston Pizza North Vancouver
North Vancouver, Canada
09.2020 - 09.2022
- Supervise and coordinate activities of staff who prepare and portion food
- Maintain excellent levels of customer service and quality control
- Conduct performance evaluations, provide feedback, and address any personnel issues
Food and Service Supervisor
Edo Japan
Okotoks, Canada
12.2019 - 09.2020
- Supervise and coordinate activities of staff
- Preserve excellent levels of customer service and quality control
- Conduct regular inspections of kitchen and dining areas to ensure cleanliness and compliance with health standards
Food and Service Manager
Jayan Hotel
Makkah, Saudi Arabia
06.2017 - 10.2019
- Manage all F&B operations within budgeted guidelines and to the highest standards
- Maintain accurate records and ensure consistency of service
- Collaborate with chefs and culinary staff to develop and update menus, including special events and seasonal offerings
General Manager
Royal Casablanca Hotel
Jeddah, Saudi Arabia
09.2015 - 06.2017
- Manage hotel services and human resources
- Increase sales and profitability, reduce overhead costs
- Manage F&B departmental heads and high-standard services
Assistant General Manager
Hotel El Mouradi Pal marina
Sousse, Tunisia
04.2013 - 08.2015
- Assist the General Manager in overseeing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance
- Assist in recruiting, training, and developing hotel staff, ensuring they are well-equipped to meet the hotel's standards
- Monitor financial performance, including revenue, expenses, and profitability, and take corrective actions as needed
Education
Commerce - Accounting, Tax, & Payroll
Sundance College
Calgary, AB, Canada12.2024
Food Safety Management System - ISO 22000
<ul><li>T</li><li>V NORD Saudi Arabia Cabinet</li></ul>
Saudi Arabia08.2017
Quality Management System - ISO 9001
<ul><li>T</li><li>V NORD Saudi Arabia Cabinet</li></ul>
Saudi Arabia08.2017
Master's Degree - Tourism and Hotel Management
Higher Institute of Management (ISGS)
Tunisia12.2003
Baccalaureate - Economics and Management
School Ali Bourguiba
Sousse, Tunisia12.1999
Skills
- Sales and Marketing
- Accounting
- Management
- Excel
- Word
- PowerPoint
- Photoshop
- Outlook
- POSitouch
- OpenTable
- Squirrel POS
Websites
Awards
- Trip Advisor Certificate of Excellence, 2014, 2015, El Mouradi Palmarina Sousse, Tunisia
- Holiday Check Awards, 2014, El Mouradi Pal marina Sousse, Tunisia
- ISO 9001 Award, Royal Casablanca Hotel, Jeddah, KSA
Timeline
Food and Beverage Manager
River Cree Casino
01.2024 - Current
Food and Service Supervisor
MR MIKES Steakhouse Casual
09.2022 - Current
Assistant General Manager
Boston Pizza Fleetwood
09.2021 - 09.2022
Food and Service Supervisor
Boston Pizza North Vancouver
09.2020 - 09.2022
Food and Service Supervisor
Edo Japan
12.2019 - 09.2020
Food and Service Manager
Jayan Hotel
06.2017 - 10.2019
General Manager
Royal Casablanca Hotel
09.2015 - 06.2017
Assistant General Manager
Hotel El Mouradi Pal marina
04.2013 - 08.2015
Commerce - Accounting, Tax, & Payroll
Sundance College
Food Safety Management System - ISO 22000
<ul><li>T</li><li>V NORD Saudi Arabia Cabinet</li></ul>
Quality Management System - ISO 9001
<ul><li>T</li><li>V NORD Saudi Arabia Cabinet</li></ul>
Master's Degree - Tourism and Hotel Management
Higher Institute of Management (ISGS)
Baccalaureate - Economics and Management
School Ali Bourguiba
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