Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frederick C. Holborn

Liverpool,NS

Summary

Motivated individual with experience in customer service, sales and the hospitality industry. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Sales Advisor

DvL Publishing Inc.
01.2014 - Current
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
  • Developed long-lasting client relationships by providing exceptional customer service.
  • Managed key accounts, resulting in increased repeat business and higher revenue growth.

Food Waiter

Lanes Privateer Inn
05.2011 - 04.2013
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
  • Trained new waitstaff members in standard operating procedures while offering mentorship and guidance throughout their training period.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Sommelier

White Point Beach Resort
11.2000 - 01.2010
  • Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
  • Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.

Education

Certified Sommelier - Professional Wine Stewart

Canadian Association of Professional Sommeliers
Halifax, NS
04-2009

Skills

  • Extensive Sales Background
  • Brand awareness
  • Building rapport
  • Customer service focus
  • Event Marketing Involvement
  • Strong multitasking
  • Customer relations
  • Food and Wine Pairing
  • Food safety
  • High-End Culinary Knowledge

Certification

  • Food Handler Certificate 2022

Timeline

Sales Advisor

DvL Publishing Inc.
01.2014 - Current

Food Waiter

Lanes Privateer Inn
05.2011 - 04.2013

Sommelier

White Point Beach Resort
11.2000 - 01.2010

Certified Sommelier - Professional Wine Stewart

Canadian Association of Professional Sommeliers

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Frederick C. Holborn