Open To Work
Frederick Rueckert
Menifee
Summary
Dynamic professional with extensive experience at Richardsons RV, excelling in customer service and employee training. Proven track record in complaint resolution and team building, enhancing customer satisfaction through effective communication and problem-solving skills. Recognized for driving performance improvements and fostering a collaborative work environment. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
19
19
years of professional experience
6
6
Certifications
Work History
Orientation Supervisor/Lead Service Attendant
Richardsons RV/Camping World
Menifee
01.2023 - 05.2025
- Richardson's was acquired by Camping World, and my position changed to Service Attendant.
- Multi-faceted position requiring knowledge and experience within the RV dealership platform.
- Trained and mentored staff on customer service best practices.
- Resolved customer inquiries and complaints effectively and efficiently.
- Monitored performance metrics to identify areas for enhancement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Environmental Services Technician
Loma Linda Hospital
Loma Linda
01.2022 - 01.2023
- A Part-Time position cleaning and disinfecting all areas of the hospital according to specific rules, regulations and procedures.
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Operated cleaning equipment and utilized hospital-approved cleaning agents.
- Followed safety protocols to ensure a safe environment for patients and staff.
- Assisted with waste management, disposing of hazardous materials appropriately.
- Collaborated with nursing staff to address immediate cleaning needs promptly.
- Followed infection control guidelines while performing duties throughout the facility.
- Disinfected bathrooms and other high-traffic areas to ensure a safe and healthy environment.
- Performed regular inspections of assigned areas for cleanliness and sanitation, ensuring compliance with safety regulations.
- Complied with OSHA standards related to environmental services operations.
- Maintained cleanliness and presentation of waiting area and rooms.
- Transported hazardous waste materials to approved disposal sites in accordance with company policies and legal regulations.
- Responded promptly to emergency requests for service such as spills or flooding.
- Conducted daily cleaning activities such as dusting, mopping, vacuuming, and sanitizing surfaces.
- Ensured proper use of chemicals in accordance with manufacturer instructions and safety protocols.
- Maintained records related to cleaning tasks performed on a daily basis.
- Greeted patients and families, maintaining facility and team professionalism with friendly support.
- Operated industrial cleaning equipment including buffers, shampooers, extractors, and vacuums.
- Reviewed work assignments regularly for accuracy and completeness prior to submitting reports.
- Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Sanitized floors and walls to protect workers.
- Handled cleaning and sanitation chemicals by following safety precautions.
- Utilized chemicals in correct quantities to maintain cleanliness of floor and touchpoint areas.
- Disassembled and assembled equipment for proper cleaning.
- Applied industrial chemicals safely to clean surfaces in various environments.
- Stocked supplies in restroom and other stations throughout office building.
- Mixed and diluted caustic chemicals for use in industrial cleaning.
- Serviced, cleaned and restocked restrooms.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Followed company uniform, performance and security policies with every job.
Orientation Supervisor
Richardsons RV
Temecula
01.2021 - 01.2023
- Worked full time assigning orientation specialists to their specific units to walk for the customer.
- Calling the customer prior to their orientation and double checking each unit prior to the customers arrival.
- This position also required me to step in when needed to walk a unit with the customer and occasionally inspect new units for damage upon their arrival from the factory.
- Familiar with many motorhome and trailer models up to $800,000 MSRP.
- Facilitated engaging presentations on product offerings and services.
- Acted as a liaison between management and new hires for effective communication.
- Organized team-building activities to foster collaboration and morale.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Showed audiovisual presentations and explained establishment processes and operations at tour sites.
Orientation Supervisor Lead
Giant RV
Murrieta
01.2016 - 01.2021
- A position requiring knowledge of sales, quality control, mechanical, orientation, customer service and computers and taking care of all the customer needs during and after their recreational vehicle purchase.
- A must is to be familiar with many recreational vehicles.
Sales/ Quality Control/Orientations
Richardsons RV
Menifee
01.2006 - 01.2016
- Responsible for generating, increasing and negotiating sales transactions of recreational vehicles, via in-person contacts, telephone, email correspondence and other media.
- Dynamic sales professional with more than 5 years of experience boosting organizational, profitability and performance through high-impact sales.
- Client-centric approach with inside and outside sales expertise.
- Notable success building rapport, analyzing customer needs, and overcoming challenging obstacles.
- Consistently exceeded challenging sales objectives.
- Areas of expertise include complex problem solving, conflict resolution, active listening, team building, persuasion negotiation and leadership.
- Also inspected new units for damage upon their arrival from the factory and customer orientations prior to purchase.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
BS Degree - Education/Film and Video Production
Rochester Institute of Technology
Rochester, New York, NYRochester, New York, NY
Skills
- Customer service
- Employee training
- Complaint resolution
- Team building
- Customer relationship management
- Product knowledge
- Effective communication
- Problem solving
- Time management
- Microsoft Office
- Cross-functional collaboration
- Quality control
- Training and mentoring
- Policy and procedure development
- Complex Problem-solving
- Verbal and written communication
- Safety protocols
- [Software] experience
- Staff management
- Policy enforcement
- Documentation and reporting
- Processes and procedures
- Conflict resolution
- Goal oriented
- Staff development
- Schedule development
- Public speaking
- Negotiation
- Attention to detail
- Decision-making
- Task delegation
- Interpersonal skills
Phone
(951) 259-7300 cell
Equipment
Familiar with various propane forklifts, scissor lifts, jacks, carts (various), scrubbers and extractors, pressure washers, air circulator's and movers, coolers, dehumidifiers, vacuums, chemicals (various), tools (various), ropes, winches, engine knowledge, Film and Video cameras, audio boards and cables, lighting and cables, stage setup, shackles, various computer programs including Word/Excel, PowerPoint and Adobe.
Certification
TWIC Card- US Government
Accomplishments
Spirit of Courage Award- City Of San Diego
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$52000/yr - $63000/yrWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Orientation Supervisor/Lead Service Attendant
Richardsons RV/Camping World
01.2023 - 05.2025
Environmental Services Technician
Loma Linda Hospital
01.2022 - 01.2023
Orientation Supervisor
Richardsons RV
01.2021 - 01.2023
Orientation Supervisor Lead
Giant RV
01.2016 - 01.2021
Sales/ Quality Control/Orientations
Richardsons RV
01.2006 - 01.2016
BS Degree - Education/Film and Video Production
Rochester Institute of Technology