Frederick Ravela
Temple City
Summary
Results-driven manager specializing in team leadership, inventory management, and customer service. Demonstrated ability to streamline processes and improve team performance, leading to increased operational efficiency and enhanced customer satisfaction.
Overview
26
26
years of professional experience
Work History
Manager
AAA Anime, Inc.
El Monte
01.2000 - 07.2025
- Managed inventory levels and ensured timely replenishment of stock items.
- Oversaw daily operations to maintain high standards of customer service.
- Coordinated training programs for staff to enhance product knowledge and skills.
- Streamlined processes to improve efficiency in order fulfillment and shipping logistics.
- Fostered a positive work environment through effective communication and team collaboration.
- Implemented safety protocols to ensure compliance with industry regulations and standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed daily operations of anime merchandise distribution and logistics.
- Coordinated inventory management processes to ensure accurate stock levels.
- Supervised staff training programs to enhance team productivity and skills.
- Implemented customer service initiatives to improve client satisfaction rates.
- Oversaw event planning for conventions and promotional activities in the community.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Temple City High
Temple City06-1998
Some College (No Degree) -
Pasadena City College
Pasadena, CASkills
- Inventory management
- Customer service
- Process improvement
- Vendor negotiation
- Operational efficiency
- Problem solving
- Staff training
- Time management
- Conflict resolution
Timeline
Manager
AAA Anime, Inc.
01.2000 - 07.2025
High School Diploma -
Temple City High
Some College (No Degree) -
Pasadena City College
Similar Profiles
SIMEON CORTEZANOSIMEON CORTEZANO
Guest Relations Specialist at Anime BostonGuest Relations Specialist at Anime Boston
Sammantha KingSammantha King
Co-Owner at This That and the Other AnimeCo-Owner at This That and the Other Anime
Favian TiradoFavian Tirado
Manager at Anime DefendersManager at Anime Defenders
Andrez ArguijoAndrez Arguijo
Volunteer at ERAS ClubVolunteer at ERAS Club
Daniel SunooDaniel Sunoo
Founder & Author at Good Books PublishingFounder & Author at Good Books Publishing