FREDERICK LOGAH
Toronto
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE OFFICER (ENQUIRY)
FIDELITY BANK GHANA LIMITED
07.2019 - 01.2023
- Accurately opened and closed accounts in accordance to operating controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets
- Assisted customers with telephone enquiries to provide solutions to their banking needs
- Assisted customers with routine account-related requests; researches and resolves account service to client enquiries promptly, effectively, and professionally
- Performed other duties as assigned by management.
DIRECT SALES EXECUTIVE
FIDELITY BANK GHANA LIMITED
07.2018 - 07.2019
- Answered customers' questions about product, prices, availability, product users, and credit terms
- Recommended products to customers, based on customers' needs and interests
- Monitored market conditions, product innovations, and competitors' products, prices, and sales
- Identified prospective customers by using business directories, followed leads from existing clients, participated in organizations, clubs, trade shows and conferences
- Performed administrative duties, such as prepared sales budgets and reports, kept sales records, filed expense account reports.
Field Agent
NATIONAL WASTE BIN DISTRIBUTION PROGRAM (NAWABIN)
09.2016 - 09.2017
- Collated household and property data for Mampong municipality
- Performed as team leader, collating daily and monthly report for my supervisor
- Ensured the accuracy and reliability of data by following standard procedures and protocols.
- Inputted collected data into databases or spreadsheets accurately and efficiently.
Education
Post Graduate Diploma - Marketing Management Digital Media
GEORGE BROWN COLLEGE OF APPLIED ARTS & SCIENCE
11.2025
BBA - Marketing
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Kumasi, Ghana11.2022
HIGHER NATIONAL DIPLOMA - Marketing
KOFORIDUA TECHNICAL UNIVERSITY
Koforidua, Ghana09.2016
Skills
- Data Analysis
- Problem-Solving
- Customer Service
- Good communication (oral & written)
- Data Entry
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
Languages
English
Professional Working
Timeline
CUSTOMER SERVICE OFFICER (ENQUIRY)
FIDELITY BANK GHANA LIMITED
07.2019 - 01.2023
DIRECT SALES EXECUTIVE
FIDELITY BANK GHANA LIMITED
07.2018 - 07.2019
Field Agent
NATIONAL WASTE BIN DISTRIBUTION PROGRAM (NAWABIN)
09.2016 - 09.2017
Post Graduate Diploma - Marketing Management Digital Media
GEORGE BROWN COLLEGE OF APPLIED ARTS & SCIENCE
BBA - Marketing
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
HIGHER NATIONAL DIPLOMA - Marketing
KOFORIDUA TECHNICAL UNIVERSITY
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