Frederick Kabi
Toronto,Ontario
Summary
Motivated and energetic professional with excellent verbal communication skills and extensive experience in customer service and outbound calling. Proven ability to thrive in dynamic environments and deliver exceptional service. Eager to leverage telemarketing and organizational skills to contribute to East Angus Grocery's success in the premium meat and fish industry.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
Daimler Truck Financial
04.2023 - Current
- Collaborated with internal stakeholders and business leads to define, manage, and report Key Performance Indicators (KPIs), enhancing visibility of business performance metrics.
- Supported Operations Teams (Credit, Collections, Funding, Customer Service, BSO) by preparing documentation and Quality Audits, improving decision-making processes.
- Led projects both in groups and individually, analyzing issues and presenting alternative solutions, resulting in process improvements and increased operational efficiency.
Inventory Coordinator
Saputo
04.2023 - 09.2023
- Optimized inventory levels and minimized stockouts through data analysis, delivering significant cost savings.
- Led warehouse remapping project, improving product location accuracy
- Implemented process improvements that increased picker productivity.
- Performed full inventory counts every 5 days
Logistics Controller
SkipTheDishes HQ
05.2017 - 12.2022
- Managed teams of 200 couriers weekly, ensuring timely delivery of customer orders.
- Implemented cost-saving and service-enhancing delivery practices, improving operational efficiency.
- Tracked and reported daily KPIs, enabling data-driven logistics optimization.
- Identified and implemented process improvements, leading to efficiency gains and cost reductions.
- Collaborated with cross-functional teams to streamline supply chain operations and ensure organizational success.
Lead Training Specialist
SkipTheDishes HQ
01.2018 - 10.2022
- Trained and onboarded 10 new hires bi-weekly on logistics processes and company guidelines.
- Revamped training plans to adhere to stakeholder needs, timelines and budgets.
- Developed team communications and updates for weekly progress meetings.
- Tracked attendance and made continuous progress reports on new hires.
- Supported the development of training modules by identifying key learning areas and capability gaps in staff.
Education
Advanced Diploma - Supply Chain And Operations Management
George Brown College
Toronto, ON12.2024
Bachelor of Science - Economics
University of Manitoba
Winnipeg, MB12.2019
Skills
- Excellent verbal communication
- Customer service
- Outbound calling
- Appointment scheduling
- CRM software proficiency
- Organizational skills
- Team collaboration
Languages
English
Native or Bilingual
Timeline
Operations Coordinator
Daimler Truck Financial
04.2023 - Current
Inventory Coordinator
Saputo
04.2023 - 09.2023
Lead Training Specialist
SkipTheDishes HQ
01.2018 - 10.2022
Logistics Controller
SkipTheDishes HQ
05.2017 - 12.2022
Advanced Diploma - Supply Chain And Operations Management
George Brown College
Bachelor of Science - Economics
University of Manitoba
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