Frederick Flores

• Responsible for making client design compatible with product layout, produce high quality visual material
• Proficient in Graphic design Software and assemble product component base on client design specification and use proper tools to make the product correctly
• I also operate machinery, and performing various manual tasks

• Assemble parts and components according to blueprints, diagrams, or work instructions
• This involves using hand tools, power tools, and machinery to fit, align, and secure parts together.

• Responsible for loading and unloading packages within a warehouse or from delivery vehicles.

• As the Branch Custodian I supported the Branch Manager in coordinating and supervising daily warehouse activities, ensuring compliance with policies and safety standards, supervising warehouse staff, optimizing workflow with the logistics team, overseeing inventory management, analyzing operational metrics, and serving as a liaison for effective communication and customer satisfaction.

Billing Representative 2014-2016

• As a Billing Representative at Wipro Inc
• Under the account of BT Telco, I managed customer accounts, handled billing inquiries, and resolved payment discrepancies with precision and efficiency
• I developed a strong understanding of financial transactions and customer service, ensuring accurate billing and fostering positive client relationships.

Fraud Analyst 2016-2018

• Transitioning to the role of Fraud Analyst under the account Suntrust, I investigated suspicious activities, analyzed transaction patterns, and identified fraudulent behaviors within our financial systems
• Utilizing advanced analytical tools and methodologies, I successfully mitigated risks, minimized financial losses, and collaborated closely with client to combat fraud effectively.

Service Desk Analyst 2018-2020

• In my last role as a Service Desk Analyst at Wipro, I provide frontline assistance to customers via phone, email, and chat channels
• I diagnose and resolve technical issues related to software, hardware, and network configurations, ensuring prompt resolution and excellent customer satisfaction
• My ability to communicate technical concepts clearly and efficiently has consistently earned positive feedback and contributed to the team's success in meeting service level targets.

• Managed insurance claims
• Examine claim submissions, gather, and confirm data, communicate with beneficiaries and field insurance agents, and process claim payments.