Frederick Cortez
Fort Frances,Ontario
Summary
Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Effective team leader effective at meeting deadlines and ensuring highest standards of organization. Implements methodical and thorough approach to leadership.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Industrious Warehouse Supervisor brings expertise in stock auditing and warehouse organization. Adds value through strong knowledge of inventory and warehouse management and motivating team leadership. Excels in fast-paced environments with changing conditions and considerable time pressure.
Overview
15
15
years of professional experience
Work History
Warehouse Supervisor
Canadian Tire Corp.
Fort Frances, ON
03.2024 - Current
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained high levels of accuracy in daily operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Operated warehouse material handling equipment correctly to move loads.
- Kept detailed records of inventories and merchandise inventory transactions.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
Supervisor
Jarir Bookstore
Riyadh
09.2012 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Provided supportive link between external customers and internal operations.
- Audited and documented processes and procedures for new accounts department.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Streamlined operations of multiple lines of business within organization.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Performed annual evaluations and reviews for large staff of employees.
- Worked with management team to implement proper division of responsibilities.
- Evaluated employee performance and coached and trained to improve weak areas.
- Identified individual employee's unique work styles and adapted management methods.
Sales Associate
Copmlink
Ortigas, Philippine
09.2009 - 08.2012
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Completed orders and organized product deliveries to meet customer timetables.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Tracked stock using company inventory management software.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Achieved perfect attendance and on-time record.
- Maintained records related to sales, returns and inventory availability.
- Processed product returns and assisted customers with other selections.
Education
Bachelor Of Science - Information Technology
Eastern Visayas State University
Tacloban City Skills
- P>Staff Management
- P>Sales and marketing
- P>System Computer knowledge through AS400
- P>Microsft Word,Excel
- Forklift Operator
Accomplishments
- Prometed Supervisor
- Employee of the Month
Languages
English
Professional
Timeline
Warehouse Supervisor
Canadian Tire Corp.
03.2024 - Current
Supervisor
Jarir Bookstore
09.2012 - Current
Sales Associate
Copmlink
09.2009 - 08.2012
Bachelor Of Science - Information Technology
Eastern Visayas State University
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