Summary
Overview
Work History
Education
Skills
Timeline
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DIBECK KUFFOUR

Windsor,,ON

Summary

Dynamic and results-driven professional with extensive experience in the fast-paced environment of McDonald's Restaurant, recognized for exceptional customer service and collaborative teamwork. Proven ability to elevate customer satisfaction through efficient service delivery and strong communication skills. Proficient in cash handling and adept at multitasking, consistently contributing to enhanced operational efficiency while maintaining a clean and organized workspace. Committed to fostering a positive dining experience and driving team success in high-pressure situations.

Overview

6
6
years of professional experience

Work History

Crew Member

McDonald's Restaurant
09.2023 - Current
  • Streamlined front-of-house operations during peak hours by utilizing POS systems to process up to 120 transactions per shift, supporting a daily revenue uptick of 15% and reducing average customer wait times by 30%.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from the management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Warehouse Worker

Joissam
08.2022 - 10.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing, as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Shopkeeper

Johnson's Collections
11.2019 - 05.2021
  • Documented shipping and receiving records to confirm receipt of orders.
  • Received product shipments and organized in stockroom storage area.
  • Promoted team collaboration, performance, and efficiency by fostering a healthy environment.
  • Assisted customers by answering questions and suggesting merchandise.

Education

Ontario College Certificate - Personal Support Worker

St Clair College
Windsor, Ontario

Business Academy

University of Windsor
Windsor, ON
05.2023

High School Diploma - undefined

Kumasi Academy
01.2019

Skills

  • Customer service, Teamwork and collaboration, Clear communication, English
  • Time management, Cash handling, Multitasking and organization

Timeline

Crew Member

McDonald's Restaurant
09.2023 - Current

Warehouse Worker

Joissam
08.2022 - 10.2022

Shopkeeper

Johnson's Collections
11.2019 - 05.2021

Business Academy

University of Windsor

High School Diploma - undefined

Kumasi Academy

Ontario College Certificate - Personal Support Worker

St Clair College

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DIBECK KUFFOUR