Frédéric Chartrand
Casselman,ON
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive employer objectives. Resourceful and results-driven with a passion for growth and efficiency to meet employer needs and increase service value.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Experience Coach
Public Service And Procurement Canada
01.2020 - Current
- Deliver pension-related information, training, and support to the Pension Operation Unit staff, ensuring the provision of high-quality services to Canadian Forces plan members, their survivors, and dependents
- Offer formal coaching for resolving complex and contentious cases
- Assess staff training needs, track progress, and update training materials in response to changes in pension-related legislation, policies, procedures, and systems
- Conduct quality assurance monitoring activities to ensure staff compliance with pension-related regulations
- Analyze and provide options for addressing unique issues raised by Pension Operations staff, determining appropriate communication methods within a learning forum
- Represent the respective unit (Training and/or Pension Operations) on working groups dedicated to researching, testing, analyzing, and reporting on new pension-related service delivery policies, procedures, tools, or systems
- Contribute to the development of internal procedures, practices, and training modules aimed at enhancing services and addressing systemic issues
- Identify and recommend solutions for operational and performance challenges
- Provide administrative support for forms related to the Supplementary Death Benefit, Public Service Health Care Plan, and the Pensioner's Dental Services Plan
- Demonstrate proficiency with human resources database systems Siebel and Penfax
- Offer support to members, widows, and estates concerning pension over/under payments
- Provide verbal and written assistance to Canadian Forces members regarding pension forms, one-time benefits and pension payments, general contact information requests, and service purchase requests
- Administer and support the Canadian Forces Superannuation Act in pension plan management.
- Cultivate interpersonal skills by building positive relationships with peers
Inpatient Clerk - The Ottawa Hospital - General Campus ICU
The Ottawa Hospital
09.2017 - 01.2020
- Expertly prioritize daily tasks
- Deliver reception services for families, visitors, and staff members, which includes handling unit telephone inquiries
- Accurately transcribe physician orders for newly admitted patients
- Purchase and maintain office supplies through internal and external suppliers
- Facilitate the preparation and faxing of requisitions and consultations for tests and procedures
- Input data into spreadsheets and databases
- Schedule appointments and ensure timely patient follow-ups
- Utilize Oracle to create requests such as booking patient transport and housekeeping
- Prepare essential documentation/forms for admissions and deaths
- Follow administrative policies and unit requirements for patient chart management and closure
- Coordinate ambulance and non-urgent transport for inter-facility transfers
- Carry out daily data entry tasks accurately
- Foster effective communication with all colleagues, other departments and external agencies
- Maintain a secure and confidential work environment to ensure patient privacy
- Provide training and orientation for new clerks
- Create and distribute weekly staffing flowsheets to team leaders.
- Processed incoming and outgoing mail and packages according to established procedures.
- Facilitate communication between departments through prompt forwarding of written and oral messages
Parking and Photo ID Clerk- The Ottawa Hospital General Campus
The Ottawa Hospital
05.2013 - 09.2017
- Utilize strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment
- Inform and support business leaders through consistent communication and administrative support duties
- Efficiently oversee payroll deductions for TOH staff parking
- Organize and maintain records for TOH staff photo IDs and parking files
- Handle substantial financial transactions from interns, staff and physicians
- Process both cheque and cash deposits with precision
- Administer parking enforcement, including the issue parking and photo identification cards using computerized systems
- Maintain filing system and organized customer documents for easy retrieval of information.
- Verify the completion of all necessary paperwork before issuing a TOH photo identification card
- Activate and manage security access rights for TOH staff across different areas of the hospital (multiple campuses)
- Utilize a range of computerized systems such as Honeywell EBI, Schlage SMS system launcher, Amano McGann, Word, Excel, MS Outlook and AFX on a daily basis
- Collaborate with Human Resources and the Finance department to manage parking deductions for staff
- Maintain and manage parking waiting lists and new applications
- Support staff on special assignments and ad hoc projects
- Assign parking spots to staff members based on waiting lists and parking seniority
- Monitor the Honeywell EBI parking system for potential fraudulent users
- Maintain communication with unit managers to control security access to their respective units
- Enforce policies pertaining to parking and photo ID cards
- Provide exceptional interpersonal skills while delivering efficient customer service, both in person, via email, and over the phone, in both French and English
- Compile reports on different access points and users within the Honeywell EBI system.
Education
College Diploma - Police Foundations
La Cité Collégiale
Ottawa, ON05.2012
High School Diploma -
École Secondaire Catholique De Plantagenet
Plantagenet, ON06.2010
Skills
- Bilingual (CCE - 2021)
- Security clearance: Reliability
- Excellent independent and team worker
- Resourceful and reliable
- Ability to quickly adapt
- Excellent time management and organizational skills
- Client Service Level 2
- Experienced with diverse workforce
- Data entry (6000 keystrokes per hour)
- Keyboarding (40 words/minute)
- Experienced with Microsoft Office and various GoC systems
References
Available upon request
Languages
French
English
Certification
Life Licence Qualification Program - licence obtained and activated in January 2016
Mutual Fund licence - obtained and activated in March 2017
Timeline
Client Experience Coach
Public Service And Procurement Canada
01.2020 - Current
Inpatient Clerk - The Ottawa Hospital - General Campus ICU
The Ottawa Hospital
09.2017 - 01.2020
Parking and Photo ID Clerk- The Ottawa Hospital General Campus
The Ottawa Hospital
05.2013 - 09.2017
College Diploma - Police Foundations
La Cité Collégiale
High School Diploma -
École Secondaire Catholique De Plantagenet
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