Fredelita Herrera
Regina,SK
Summary
An empathetic and motivated Early Childhood Educator and Guest Service Agent with a desire to take on new challenges. Adept at working with diverse age groups and developmental skill levels to build rapport and encourage positive growth. Committed to giving exceptional and consistent customer service to every guests with strong work ethic, adaptability and interpersonal skills. Passionate in guiding young children to develop emotional, social and educational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Early Childhood Educator - Level I
Saplings Early Learning Child Care Centre
Regina, SK
11.2021 - 06.2023
- Adherence and knowledge to legislative regulations and duties set out for an Early Childhood Educator under The Child Care Act , 2014 , The Child Care Regulations, 2015 and Ministry of Education Licensee Manual.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Provided a safe and stimulating learning environment.
- Planned field trips such as visits to local parks and libraries for educational purposes.
- Ensured compliance with relevant regulations such as health and safety standards.
- Stuck to daily routines to help children feel comfortable and promote development.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
- Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
Front Desk Guest Service Agent
Motel 6
Regina, SK
05.2020 - 03.2023
- Greeted guests upon arrival and provided them with information regarding hotel services, features, and local areas of interest.
- Assisted in the check-in process by verifying guest identification, collecting payment, issuing room keys, and providing directions to rooms.
- Responded to customer inquiries and complaints in a professional manner.
- Answered phones promptly and efficiently routed calls to appropriate personnel or departments.
- Managed individual accounts for corporate clients including billing information and payment processing.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Provide administrative support to co-workers and taking on additional tasks during high-volume periods.
Guest Service Representative
Madison Marriott West
Wisconsin, United States Of America
07.2016 - 07.2017
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Education
Certificate - Early Childhood Education
Saskatchewan Polytechnic
Regina, SK06-2022
Certificate - Early Learning And Child Care
Regina Trades And Skills Centre
Regina, SK10-2021
Bachelor of Science - Hospitality And Tourism Management
University of Saint Louis Tuguegarao
Cagayan, Philippines04-2014
Skills
- Safety and Supervision
- Infant, Toddler, And Preschool Curricula
- Healthy Learning Environments
- Self-Esteem Boosting
- Behavior Management
- Childcare Needs
- Effective Listening
- Leading Activities
- Emotionally Supportive
- Positive Reinforcement Techniques
- Customer Service
- Guest Complaint Resolution
- Administrative Skills
- Reservations Management
- Payment Processing
- Multi-Line Telephone Skills
- Data Entry Knowledge
- Verbal And Written Communication
- Word Processing
- Email And Telephone Decorum
- Documentation And Reporting
- Organization Skills
Certification
- First Aid and CPR/AED Level C - September 2021
- Safe-Check - Food Safety Certificate - September 2021
- Play and Exploration: Early Learning Program - September 2021
- Play and Exploration: Infants and Toddlers Online Workshop - September 2021
- Duty to Report - September 2021
- WHMIS 2015 Worker Program - August 2021
- CODC - Rights and Responsibilities - August 2021
Timeline
Early Childhood Educator - Level I
Saplings Early Learning Child Care Centre
11.2021 - 06.2023
Front Desk Guest Service Agent
Motel 6
05.2020 - 03.2023
Guest Service Representative
Madison Marriott West
07.2016 - 07.2017
Certificate - Early Childhood Education
Saskatchewan Polytechnic
Certificate - Early Learning And Child Care
Regina Trades And Skills Centre
Bachelor of Science - Hospitality And Tourism Management
University of Saint Louis Tuguegarao
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