Fredel Cortez
Vancouver,BC
Summary
Dynamic professional with a proven track record at TJX Canada, excelling in customer service and retail operations. Skilled in strategic planning and team leadership, I enhanced customer satisfaction ratings through effective coaching and problem-solving. Committed to fostering a positive work culture while driving sales growth and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
TJX Canada
09.2023 - Current
- Assisted in daily store operations and maintained inventory accuracy.
- Supported customer service initiatives to enhance shopping experiences.
- Collaborated with team members to achieve sales goals and improve efficiency.
- Participated in training programs to learn product knowledge and operational procedures.
- Contributed to visual merchandising efforts to promote product visibility.
- Engaged with customers to address inquiries and resolve issues effectively.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Health and Safety Administrator
KYB
03.2021 - 03.2023
- Conducted regular safety audits to identify potential hazards and ensure compliance with regulations.
- Developed and maintained health and safety documentation, including policies and training materials.
- Assisted in implementing safety training programs for employees, enhancing awareness of workplace risks.
- Coordinated incident reporting processes, ensuring timely documentation and follow-up on safety concerns.
- Monitored workplace environments for compliance with health and safety standards, recommending improvements as needed.
- Collaborated with cross-functional teams to promote a culture of safety within the organization.
- Maintained records of safety inspections, incidents, and employee training sessions for regulatory compliance purposes.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Partnered with human resources to ensure new hires received appropriate safety orientation and training, fostering a strong foundation for workplace health from day one.
- Evaluated effectiveness of current policies through data analysis, refining procedures as needed to improve outcomes.
- Developed safety manuals and guidelines, providing clear instructions for employees on safe work practices.
- Facilitated cross-functional team meetings to address safety concerns, fostering a proactive approach to workplace health issues.
Education
International Business Management
Cornerstone International Community College
Vancouver, BC06-2025
Customer Relations Specialist
Cornerstone International Community Colleget
Vancouver, BC06-2024
Bachelor of Science - Chemical Engineering
Universidad De Guanajuato
Guanajuato, Mexico12-2021
Skills
- Problem-solving
- Expert customer service & Customer experience
- Retail operations (H&S, Loss prevention, Shrink, Joy, HR)
- Team building and leadership
- Hiring and training
- Goals and performance
- Mentoring and coaching
- Sales expertise & techniques
- Strategic planning
- Relationship building and management
- Store opening and closing
- Attention to detail
- Sales growth
Accomplishments
- Supervised team of +100 staff members.
- Collaborated with the management team to achieve selection as a JOY Store in Q1 and recognition for Operational Excellence in Q2 for F26.
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Certified Google Data Analytics, Coursera - Jan 2023
- MEDIC Emergency First Aid, St John Ambulance - Sept 2024
Timeline
Assistant Store Manager
TJX Canada
09.2023 - Current
Health and Safety Administrator
KYB
03.2021 - 03.2023
International Business Management
Cornerstone International Community College
Customer Relations Specialist
Cornerstone International Community Colleget
Bachelor of Science - Chemical Engineering
Universidad De Guanajuato
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