Freddy Joyal
Edmonton,AB
Summary
Seeking the position of an assistant general manger where my education and experience in hospitality management will be fully utilised to work towards achieving the goals of the organization.
Overview
11
11
years of professional experience
Work History
Assistant Hostel Manager
Hostelling International Edmonton
04.2022 - Current
- Conducting front desk and housekeeping audits to ensure staff were working according to set standards
- Administering and completing Front Desk, Housekeeping and Maintenance staff performance/compensation reviews on time, and processing payroll bi-weekly
- Managing entire staff to ensure they are working as team while completing their assigned responsibilities to set standards and expectations of guests.
- Supervised team of 17 and helped to resolve issues arising during shifts.
- Oversaw day-to-day operations of 120-beds hostel with staff of 17 employees.
Field Administrator
Switch Health
11.2021 - 04.2022
- Greeted and registered international passengers at testing clinic for on arrival Covid -19 testing
- Answered passengers’ questions.
Executive Housekeeper
Civeo
04.2021 - 11.2021
- Managed operations of housekeeping department
- Managed unionized work team of 80 staff
- Handled guest complaints and other related problems
- Maintained financial records and prepared employee schedules and payroll
- Maintained housekeeping inventory and purchased supplies
- Conducted inspections to ensure that lodge’s standards and health and safety regulations were met.
Assistant Manager
Hostelling International Edmonton
12.2014 - 12.2020
- Conducted front desk and housekeeping audits to ensure staff were working according to set standards
- Administered and completed Front Desk, Housekeeping and Maintenance staff performance/compensation reviews on time, and processed payroll bi-weekly
- Conducted interviews and making hiring decisions
- Managed entire staff to ensure they were working as team while completing their assigned responsibilities to set standards and expectations of guests.
Front Desk Associate
Tamarack Motor Inn
05.2014 - 11.2014
- Handled guest check-ins and check-outs appropriately
- Took reservations over telephone, through emails and in person
- Balanced cash at the end of shift and generated accounting reports for the benefit of the next shift.
Customer Service Associate
V Media TV
09.2013 - 02.2014
- Attracted potential customers by answering service questions
- Resolved service problems by clarifying customers’ complaints, determining the cause of problems, selecting and explaining the best solution to solve the problem and following up to ensure resolution
- Recommended potential services to management collecting customer information and analysing customer needs.
Education
Post-Graduate Diploma in Hospitality Management -
Lambton College
Toronto, ON09.2013
Bachelor’s Degree in Hotel Management -
University of Calicut
Kerala, India05.2011
Skills
- Camp/Hospitality operations
- Customer service and strong problem-solving skills
- Experience working in unionized work environment
- Microsoft Office, various Property Management Systems, ADP Payroll Systems, Kronos Incorporated
- Health and safety emergency procedures
- Front office operations
- Guest satisfaction tracking
- Staff Training and Development
References
Available upon request
Timeline
Assistant Hostel Manager
Hostelling International Edmonton
04.2022 - Current
Field Administrator
Switch Health
11.2021 - 04.2022
Executive Housekeeper
Civeo
04.2021 - 11.2021
Assistant Manager
Hostelling International Edmonton
12.2014 - 12.2020
Front Desk Associate
Tamarack Motor Inn
05.2014 - 11.2014
Customer Service Associate
V Media TV
09.2013 - 02.2014
Post-Graduate Diploma in Hospitality Management -
Lambton College
Bachelor’s Degree in Hotel Management -
University of Calicut
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