Freddy Gonzalez
Simi Valley,CA
Summary
Dynamic and results-driven professional with over 15 years of experience in sales and customer service, and 10 years as a logistics coordinator managing large, high-value projects. As an inside sales representative and logistics coordinator, I excel at connecting with diverse clients, streamlining operations, and delivering exceptional results. My objective is to bring value to the posted position by leveraging my extensive experience, bilingual communication skills, and proven ability to manage complex logistics and sales processes efficiently.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales/logistics Coordinator
P.W. Gillibrand
05.2015 - Current
- Responsible for managing inside sales and logistics for three of our five quarries, including locations in Jurupa Valley, CA, Shafter, CA, and Brady, TX
- Processing and coordinating orders with our production team and various freight brokers.
- Coordinating in house procurement projects
- Manage a high volume of emails daily from both customers and the in-house team using Outlook.
- Monitor inventory levels and running reports for both our sales an production team
- Work closely with the outside sales team and various departments within the company.
- Prepare the daily production load schedule on an Excel spreadsheet.
- Run daily sales reports for review and authorize invoicing.
- Negotiate and secure the most competitive shipping rates from various logistics companies to benefit both our customers and the company
- Prepare detailed incident reports
- Communicate with customers and sales representatives regarding material specifications for job applications.
- Monitor shipments and communicate with brokers and drivers to ensure the timely arrival of our goods.
- Engage in daily problem-solving and quick decision-making.
- Occasionally visit customers' manufacturing locations or job sites to ensure their needs are met.
- Identify the types of trucks needed to be dispatched for specific jobs.
- Work remotely when needed
Social Media/Administrator
Capital Brands, LLC
02.2013 - 05.2015
- Managed a high volume of customer service and sales calls, as well as email correspondence, daily, utilizing programs such as OMS, Microsoft Outlook, Word, and Excel.
- Fostered strong customer loyalty through proactive follow-up calls addressing technical product issues and troubleshooting via live web sessions or phone support.
- Utilized social media platforms to promote brand recognition and convey key messaging, engaging with audiences to build awareness.
- Collaborated with a team to address customer inquiries and concerns across various social networks, ensuring prompt and effective resolutions.
- Networked and marketed the brand on social media to expand reach and engagement.
- Verified registration forms for Capital Brand customers, ensuring accurate identification for product models, warranty documents, and claims processing.
- Worked directly with management to fulfill special requests, including affidavits and invoicing, ensuring accurate and timely completion.
Account Manager Assistant/Escalation Supervisor
Moulton Logistics Management
04.2009 - 02.2013
- Implemented Excel spreadsheets to create and process new orders, generating packing slips, shipping addresses, order numbers, and batch numbers using the DOS Data System for warehouse production prior to shipping.
- Generated packing labels and RMAs for customers with product issues.
- Led production personnel on client specifications for multiple items, ensuring proper assembly of pallets to meet retailer requirements before shipping.
- Assembled monthly billing for assigned clients using Print Stream software.
- De-escalated situations and ensured customer satisfaction by handling supervisor escalated calls
- Trained new agents on Vision System navigation and proper phone etiquette.
- Assisted with billing details, new sales, and credit card adjustments, forwarding adjustments as needed.
- Provided clients with Bills of Lading via email, coordinating freight carriers and arranging proper quotes for customers.
Sales Representative
Specialty Merchandise Corporation
09.2007 - 04.2009
- Outbound sales call for leads provided by management
- Built customer base and maintained top performer status
- Reached daily sales quota with10-25% increase in sales quarter after quarter
- Earned consistent recommendations from customers for recommending correct products and or memberships and following up after sales to ensure customer satisfaction
- Facilitated customer satisfaction and grew business with follow-up calls and proactive assessments of business needs vs
- Current services
- Assisted in marketing plan for clients on new business packages
- Experience in saving cancellation requests of existing memberships
Customer service and Sales representative
Applied Perception
07.2006 - 08.2007
- Credit card recovery; outbound calls
- Took inbound calls for multiple customers and clients
- Upsell on each call or attempt to apply customer continuity
- Clerical data entry
Education
Moorpark Community College
06.2010
High School Diploma - undefined
Simi Valley High School
01.2006
Skills
- Over 15 years of experience in sales and customer service
- 10 years of experience as a coordinator managing large, high-value projects
- Owner of an aerial drone services and photography business, (Corsair Visuals) specializing in capturing construction progress and event venues
- Bilingual in English and Spanish, with a proven ability to connect with diverse clients and deliver exceptional results
Certification
- CPR/AED Certification
- Part 107 FAA Certified Drone Operator
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Outdoor Recreation
- Hiking
- Kayaking
- Camping
- Running
- Backpacking
- Gym Workouts
- Drone Piloting
- Aviation
- DIY and Home Improvement
- I like working with my hands and fixing things
Timeline
Sales/logistics Coordinator
P.W. Gillibrand
05.2015 - Current
Social Media/Administrator
Capital Brands, LLC
02.2013 - 05.2015
Account Manager Assistant/Escalation Supervisor
Moulton Logistics Management
04.2009 - 02.2013
Sales Representative
Specialty Merchandise Corporation
09.2007 - 04.2009
Customer service and Sales representative
Applied Perception
07.2006 - 08.2007
High School Diploma - undefined
Simi Valley High School
- CPR/AED Certification
- Part 107 FAA Certified Drone Operator
Moorpark Community College
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