Summary
Overview
Work History
Education
Skills
References
Timeline
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Freddie Fuentes

San Jose

Summary

Dynamic server with a proven track record in delivering exceptional customer service and enhancing dining experiences. Skilled in conflict resolution and menu knowledge, contributing to guest satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Server

Maggiano's Restaurant
San Jose
06.2025 - 01.2026
  • Delivered exceptional customer service to high volume of daily patrons.
  • Greeted customers, answered inquiries, and recommended specials to enhance profitability.
  • Took orders accurately and efficiently to maximize satisfaction.
  • Resolved guest concerns promptly and professionally to maintain positive experiences.
  • Performed opening and closing duties, including setting up dining area and restocking supplies.

Server

Naschmrkt
Palo Alto
07.2021 - 03.2024
  • Delivered exceptional dining experiences through effective collaboration with team members.
  • Maintained comprehensive knowledge of menu items to address customer inquiries.
  • Provided outstanding customer service, ensuring high levels of satisfaction.
  • Greeted customers and recommended specials to drive revenue growth.
  • Displayed enthusiasm and expertise regarding restaurant's menu offerings.
  • Communicated customer allergies and special requests to kitchen staff efficiently.
  • Promoted desserts, appetizers, and specialty drinks to maximize sales opportunities.
  • Stayed updated on daily specials, new menu items, and current promotions.

Server

Fogo de Chao
San Jose
04.2019 - 04.2021
  • Explained menu options and provided recommendations to guests while taking food and beverage orders.
  • Maintained knowledge of daily specials, new items, and ongoing promotions.
  • Ensured cleanliness and readiness of tables for incoming guests.
  • Delivered food orders promptly while maintaining courteous service in high-volume environment.
  • Assisted in training new servers on restaurant procedures and plating techniques.
  • Trained new employees to ensure adherence to quality standards.

Education

Bachelor of Arts - Dance

San Jose City College
San Jose, California, CA
12-2025

Cosmotology

Marinello
San Jose, CA
06-2011

Bachelor of Arts - Dance

CalArts
Valencia, CA
06-1999

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Menu expertise
  • Employee training
  • Time management

References

References available upon request.

Timeline

Server

Maggiano's Restaurant
06.2025 - 01.2026

Server

Naschmrkt
07.2021 - 03.2024

Server

Fogo de Chao
04.2019 - 04.2021

Bachelor of Arts - Dance

San Jose City College

Cosmotology

Marinello

Bachelor of Arts - Dance

CalArts
Freddie Fuentes