FREDDIE ACOSTA
MIDWAY CITY
Summary
Accomplished Civil Unit Manager at Orange County Superior Court, adept in operations management and strategic planning. Enhanced workflow efficiency by 30% through innovative process improvements. Known for excellent communication and relationship building, fostering a collaborative environment. Proven track record in policy implementation and employee engagement, driving organizational success and professional growth.
Results-driven professional with extensive experience in unit management and team leadership. Known for improving operational efficiency and fostering collaborative work environment. Reliable and adaptable with strong focus on achieving team goals and delivering high-quality results.
Experienced with overseeing unit operations and leading diverse teams. Utilizes strategic planning and resource management to enhance productivity and efficiency. Track record of implementing process improvements and fostering supportive team culture.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Civil Unit Manager
Orange County Superior Court
08.2022 - Current
- Assisted in coordinating daily operations and staff schedules to ensure efficient workflow.
- Participated in training sessions to develop skills related to team performance and productivity.
- Contributed to process improvements by identifying bottlenecks in workflows during team meetings.
- Collaborated with team members to enhance communication and streamline task execution.
- Observed and documented best practices for operational tasks to promote consistency across teams.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Enhanced operational efficiency, redesigning workflow processes.
- Improved employee retention with comprehensive mentorship and feedback system.
Principal Operations Analyst
Orange County Superior Court
12.2019 - 08.2022
- Analyzed operational data to identify process inefficiencies and recommend improvements.
- Collaborated with cross-functional teams to streamline workflow and enhance productivity.
- Developed and maintained comprehensive reports on key performance indicators for management review.
- Implemented best practices for data collection and analysis, improving accuracy of operational metrics.
- Evaluated existing operational systems and proposed strategic enhancements aligned with organizational goals.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Developed performance metrics to evaluate operations effectiveness, enabling continuous improvement initiatives.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Established strong relationships with key stakeholders, fostering a collaborative environment conducive to achieving shared goals.
- Actively participated in strategic planning meetings, contributing valuable input towards setting departmental objectives.
- Conducted competitive analysis to identify opportunities for growth and optimization.
Deputy Courtroom Manager
Orange County Superior Court
01.2017 - 12.2019
- Led case management initiatives to improve workflow efficiency and reduce processing times.
- Developed training materials for new staff, enhancing onboarding experience and ensuring consistent understanding of procedures.
- Streamlined communication processes between departments, fostering collaboration and reducing response times for court-related inquiries.
- Implemented quality control measures to ensure accuracy in documentation and case filings, minimizing errors and delays.
- Facilitated stakeholder meetings to discuss procedural changes, promoting transparency and engagement among court personnel.
- Managed and motivated employees to be productive and engaged in work.
Case Processing Manager
Orange County Superior Court
09.2013 - 01.2017
- Oversaw daily processing operations to ensure efficiency and compliance with industry standards.
- Implemented process improvements that enhanced workflow and reduced turnaround time.
- Trained and mentored team members on best practices in processing protocols.
- Analyzed data trends to identify areas for operational enhancement and cost reduction.
- Led initiatives aimed at increasing productivity while maintaining quality control measures.
- Mentored departmental team, boosting efficiency, success and morale among employees.
Collections Manager
Orange County Superior Court
09.2005 - 09.2013
- Directed collections strategy to reduce delinquency rates and improve cash flow.
- Mentored team members in best practices for customer engagement and debt resolution.
- Analyzed collection processes, identifying areas for improvement and implementing effective solutions.
- Coordinated with legal teams on escalated accounts, ensuring compliance with regulations.
- Developed training programs to enhance staff performance and knowledge of collection systems.
- Streamlined reporting processes for management, providing insights into collection trends and challenges.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
Post Judgement Supervisor
Orange County Superior Court
03.2000 - 05.2003
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Streamlined workflows, enhancing productivity and reducing bottlenecks in production processes.
- Implemented inventory management systems, improving accuracy in stock levels and order fulfillment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with cross-functional teams to align objectives and enhance overall operational efficiency.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Education
No Degree -
Golden West College
Huntington Beach, CAHigh School Diploma -
Ocean View High School
Huntington Beach, CA06-1984
Skills
- Behavioral management
- Operations management
- Documentation review
- Quality control
- Staff training
- Staff scheduling
- Staff development
- Policy implementation
- Records management
- Criminal justice
- Workforce planning
- Report preparation
- Assignment delegation
- Policy development
- Regulatory compliance
- Employee engagement
- Budget planning
- Personnel management
- Organizational goal development
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Operational efficiency
- Self motivation
- Analytical thinking
- Strategic planning
- Employee performance evaluations
Timeline
Civil Unit Manager
Orange County Superior Court
08.2022 - Current
Principal Operations Analyst
Orange County Superior Court
12.2019 - 08.2022
Deputy Courtroom Manager
Orange County Superior Court
01.2017 - 12.2019
Case Processing Manager
Orange County Superior Court
09.2013 - 01.2017
Collections Manager
Orange County Superior Court
09.2005 - 09.2013
Post Judgement Supervisor
Orange County Superior Court
03.2000 - 05.2003
No Degree -
Golden West College
High School Diploma -
Ocean View High School