Amy I. Villaflor
Brandon,Manitoba
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Production Worker
Maple Leaf Foods
Brandon, Manitoba
09.2020 - 10.2022
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Pushing, pulling and overhead reaching, bending and prolonged standing
- Sort, pack, crate and package materials and products
- Check and weigh materials and products
- Trim, cut and de-bone various cuts of pork
- Transport raw materials, finished products and equipment throughout plant manually or using powered equipment
- Take an active role in changeover procedures and achieve line speed efficiencies
- Visual quality checks of product against customer and internal specifications (Including foreign materials and weight checks)
- Ability to maintain cleanliness of areas of responsibility
Caregiver
St. Vincent Strambi Home For The Aged
Gereral Santos City, Philippines, South Cotabato, Philippines
10.2019 - 02.2020
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Completed regular check-ins and progress report for each client.
Room Service Attendant/Restaurant Attendant
Royal Caribbean International
Miami City , Florida, USA
12.2017 - 06.2019
- Garnished completed orders and arranged foods to please customers.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Organized food platters, set up tables and identified each food portion.
- Verified accuracy and quality of orders before delivery.
- Delivered food, condiments and silverware to guest rooms to fulfill guest orders.
- Answered quests inquiries and questions about hotel's menu.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and safe work environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
Jordan Suites Hotel
Aqaba, Jordan
10.2014 - 10.2016
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Assistant/Receptionist
Toyota General Santos Inc.
General Santos City, South Cotabato, Philippines
06.2012 - 07.2013
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer questions about product availability and shipment times.
- Conducted client and market surveys to identify areas of improvement.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Hotel And Restaurant Management
Bukidnon State University
Malaybalay Bukidnon, Philippines 06.2007 - 03.2012
High School Diploma -
Kalilangan Pioneering Institute
Kalilangan Bukidnon, Philippines 06.2003 - 04.2007
Timeline
Production Worker
Maple Leaf Foods
09.2020 - 10.2022
Caregiver
St. Vincent Strambi Home For The Aged
10.2019 - 02.2020
Room Service Attendant/Restaurant Attendant
Royal Caribbean International
12.2017 - 06.2019
Waitress
Jordan Suites Hotel
10.2014 - 10.2016
Customer Service Assistant/Receptionist
Toyota General Santos Inc.
06.2012 - 07.2013
Bachelor of Science - Hotel And Restaurant Management
Bukidnon State University
06.2007 - 03.2012
High School Diploma -
Kalilangan Pioneering Institute
06.2003 - 04.2007
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