Summary
Overview
Work History
Education
Skills
Languages
Emailconsentform
Timeline
BusinessAnalyst

Freda Ma

Richmond,9c440baa-35b3-eb11-8236-0022486d8d5f

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

CSR

HSBC Bank
10.2004 - 05.2018

Greeting customers , resolving the problems. Make some transactions eg. deposit, withdraw.

Education

High School -

Ng Yuk Secondary School
Hong Kong

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • CRM Software

Languages

Chinese (Cantonese)
Professional Working
Mandarin
Professional Working

Emailconsentform

This form is to receive consent of the authorized individual for the collection of their email address. This email is used for the collection and transmission of the individual's private information for insurance purposes only. This also provides authorization for the producer or representative to receive email on behalf of the individual for insurance purposes only., Protecting your personal information is important. I/We value and respect the trust you have on us. I/We want you to be aware of our commitment to protect the information you shared and they will be kept confidential. You have the right to: - Know why an organization collects, uses or discloses your personal information. - Expect an organization to handle your information reasonably and not to use it for any other purpose other than the one you consented. - Know who in an organization is responsible for protecting your information. - Expect an organization to protect your information from unauthorized disclosure. - Inspect the information an organization holds about you and make sure it is accurate, complete and current. - Expect an organization to destroy your information when requested or when no longer required for the intended purpose. - For more detail information about the BC Personal Information Protection Act (PIPA) please go to: https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/00_03063_01#section2, When you do business with us, you share personal information, including sensitive medical information, which I/We keep in your file so that I/We may provide you with strategies, products and services that best meet your needs. I/We assume you consent our firm to use this information in an appropriate manner. I/We may use and disclose this information in order to: - Communicate with you in a timely and efficient manner - Assess your application insurance and other services available to you - Detect and prevent fraud - Act as required or authorized by law I/We do not sell client information to anyone, nor do I/We share client information with organizations outside of our relationship. All employees, associated advisors and suppliers who are granted access to client records understand the need to keep this information protected and confidential. They know they are to use the information only for the purposes intended and this expectation is clearly communicated. We have also established physical and system safeguards, along with proper processes, to protect client information from unauthorized access or use., You may withdraw your consent at any time (subject to legal or contractual obligations and on providing us reasonable notice) by contacting our Privacy Officer. Please be aware that withdrawing your consent may prevent us from providing you with requested products or services. I/We may occasionally use your personal information to advise you of products or services that may be interest to you or fit your personal circumstances.

Timeline

CSR

HSBC Bank
10.2004 - 05.2018

High School -

Ng Yuk Secondary School

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Freda Ma