Summary
Overview
Work History
Education
Skills
Timeline
Generic

Freda Atwater

Sacramento

Summary

Dedicated professional with extensive experience in housekeeping at AC Hotel by Marriott, excelling in maintaining high cleanliness standards and guest satisfaction. Proven ability in team collaboration and effective communication, ensuring a welcoming environment. Skilled in deep cleaning techniques and safety protocols, consistently enhancing operational efficiency and client relations.

Overview

9
9
years of professional experience

Work History

Housekeeper

AC Hotel by Marriott
01.2023 - 05.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Verified cleanliness and organization of storage areas and carts.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.

Delivery Assistant

Ups
11.2024 - 01.2025
  • Assisted in loading and unloading trucks, ensuring safe transportation of goods.
  • Ensured proper handling of packages, preventing damages during transit.
  • Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
  • Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
  • Supported warehouse operations by assisting with inventory management when necessary.
  • Improved customer satisfaction by providing timely and accurate deliveries, maintaining a professional demeanor.
  • Cultivated positive relationships with clients by representing the company professionally during each interaction throughout the delivery process.
  • Expedited urgent deliveries as needed, prioritizing tasks efficiently to meet deadlines.
  • Collaborated with team members to streamline delivery processes, resulting in improved performance.
  • Maintained accurate records of deliveries and pickups for efficient tracking and reporting purposes.
  • Assisted in training new Delivery Assistants, sharing best practices for efficient operations.
  • Utilized GPS technology effectively for optimal route planning and navigation.
  • Contributed to a safer work environment by adhering to safety protocols and reporting any concerns promptly.
  • Increased on-time delivery rates through effective communication with dispatchers and drivers regarding route changes or traffic conditions.

Receptionist

Liberty Towers
09.2019 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Helped maintain office security by monitoring visitor access and issuing badges.

Maid Service

Sunnymaids
02.2021 - 06.2021
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
  • Engaged positively with residents while cleaning apartments and common areas.
  • Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.

Assistant Bartender

AMF Bowling
06.2017 - 12.2019
  • Closed out cash register and prepared cashier report at close of business.
  • Gained proficiency in operating point-of-sale systems for accurate order entry and cash handling procedures to minimize discrepancies at shift end.
  • Developed strong knowledge of wine varietals, beer styles, and spirit characteristics to confidently answer guest inquiries and make suitable recommendations.
  • Increased bartender productivity by prepping garnishes, glassware, ice, mixing tools, and other essential items before peak hours.
  • Collected, washed, polished, and replaced glasses.
  • Improved bar cleanliness by implementing regular cleaning schedules and maintaining a well-organized workspace.
  • Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails.
  • Assisted head bartender in managing inventory and restocking supplies for efficient bar operations.
  • Supported bartenders during busy periods by efficiently multitasking between drink preparation, order taking, and payment processing.
  • Enhanced overall guest experience through attentiveness to special requests or dietary restrictions when crafting cocktails or recommending beverages.

Catering Server

Marys Carerting
02.2016 - 07.2019
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
  • Arranged linens and table settings according to seating plan and event theme.
  • Loaded and unloaded delivery van carefully to maximize efficiency.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.

Education

No Degree - Business Management

Sac City College
Sacramento, CA
05-2027

Fremont Aduly School
Sacramento, CA
06-1995

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Cleaning techniques
  • Vacuuming
  • Deep cleaning expertise
  • Excellent oral and written communication
  • Customer service-focused
  • Complex Problem-solving
  • Guest relations
  • Laundry management
  • Staff training
  • Supply inventory management
  • Multitasking and organization
  • Cleaning and organizing
  • Budget control
  • Basic maintenance
  • Safety protocols
  • Product knowledge
  • Focused and detail-oriented
  • Hardworking

Timeline

Delivery Assistant

Ups
11.2024 - 01.2025

Housekeeper

AC Hotel by Marriott
01.2023 - 05.2025

Maid Service

Sunnymaids
02.2021 - 06.2021

Receptionist

Liberty Towers
09.2019 - 12.2023

Assistant Bartender

AMF Bowling
06.2017 - 12.2019

Catering Server

Marys Carerting
02.2016 - 07.2019

No Degree - Business Management

Sac City College

Fremont Aduly School

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Freda Atwater