Fred Zhang
Oakville,Canada
Summary
Experience in implementing and improving existing business processes. Worked in both the public and private business sector, familiar with standard office policy and practices. Interested in learning and utilizing new and learnt knowledge in Supply Chain Management.
Overview
6
6
years of professional experience
Work History
Business System Analyst Intern
Terrestrial Energy Ontario Inc.
Oakville, Canada
09.2024 - Current
- Implementation of HAM/SAM Pro on the company's ServiceNow platform account.
- Integration of Business Central processes with ServiceNow
Supply Chain Intern
Terrestrial Energy Inc.
Oakville, Canada
09.2023 - 08.2024
- Identified opportunities for automation of manual processes through application programming interfaces
- Integration of Business Central with the ServiceNow Platform
- Improving the automated process of PO, Quote, and invoice generation on the ServiceNow Platform
- Experience in SAM Pro related in terms of the ServiceNow Platform
- Implemented PO format into ServiceNow, transitioning from manual data entry to digital
- This improved PO tracking accuracy, efficiency, and productivity
- Optimized the PO process with a template and checklist, greatly reducing entry errors
Chief Executive Officer
Flax Landscape & Lawn Care
Oakville, Canada
07.2018 - 09.2023
Procurement Assistant
Ontario Clean Water Agency
Mississauga, Canada
05.2023 - 08.2023
- Acquired HAM and SAM knowledge in ServiceNow for integrating procurement and IT infrastructure processes
- This foundation supports digitizing procurement and asset management, potentially increasing ERP system efficiency, accuracy, and accessibility
- Utilized a Consumer Feedback System requiring employees to submit before and after photos of job sites to enhance customer satisfaction, reduce slacking, prevent non-payment, and facilitate job and payment tracking, customer feedback, inquiries, and employee performance evaluation
- Digitized the Work Schedule Calendar System detailing work assignments with customer addresses, job categories, and required tools/equipment
- This streamlined communication, shifting from in-person and printed sheets to digital formats, freeing up time for Supply Chain, HR, and Finance duties
- Implemented digital employee work hour tracking using Google Sheets, ensuring accurate records without requiring full on-site presence
- This, combined with the Consumer Feedback System, minimized false and missing reports
- Enforced Google Sheets for Work Records, storing job details, employee involvement, equipment used, customer info, and net profit
- Streamlined quoting for repeat customers, enhancing contract turnaround and customer relationship management, boosting satisfaction and sales
- Created a pricing forecast spreadsheet for water treatment chemicals, detailing multi-year price fluctuations, vendor contract terms, and adjustments based on market conditions
- Provided purchase information to support budget planning, expenditures and financial commitments
- Organized distribution plans, delivery locations and technical specifications
Education
Bachelor of Commerce - Supply Chain Management
Humber College
Etobicoke, ON04-2025
Honours Bachelor of Arts - Architectural And Landscape Design
University of Toronto
ONAdvanced Diploma - Architectural Technology
Humber College
ONSkills
- Supply Chain Optimization
- Materials Management
- Supplier Relationship Management
- Forecasting Techniques
- Documentation skills
- Database Management
- Updating logs
- Teamwork and Collaboration
- Effective Communication
- Adaptability and Flexibility
- Hardware Asset Management
- Software Asset Management
Websites
References
References available upon request
Languages
- English, Fluent
- Chinese (Mandarin), Fluent
Languages
English
Professional
Chinese (Mandarin)
Professional
Timeline
Business System Analyst Intern
Terrestrial Energy Ontario Inc.
09.2024 - Current
Supply Chain Intern
Terrestrial Energy Inc.
09.2023 - 08.2024
Procurement Assistant
Ontario Clean Water Agency
05.2023 - 08.2023
Chief Executive Officer
Flax Landscape & Lawn Care
07.2018 - 09.2023
Bachelor of Commerce - Supply Chain Management
Humber College
Honours Bachelor of Arts - Architectural And Landscape Design
University of Toronto
Advanced Diploma - Architectural Technology
Humber College
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