Certified ServiceNow Administrator (CSA) with extensive experience in designing and implementing ITSM solutions. Proven ability to manage CMDB data models, develop custom applications, and integrate ServiceNow with external systems. Demonstrated success in enhancing workflow automation and streamlining service delivery in enterprise-scale environments.
President - Youth Committee, Rwanda Community Abroad (RCA), 01/01/20, Present, Organized community events, including Rwanda's presidential election, and digital campaigns for 500+ youth., Promoted cultural connection and social development initiatives.