Bethany Whelan
Calgary,Canada
Summary
To obtain a full-time position in the insurance industry where I can build a strong foundation of knowledge, gain hands-on experience, and develop essential skills in risk assessment, customer service, and policy management. I am eager to learn from industry professionals, contribute to a team-oriented environment, and grow within a company that values professional development and career advancement. My goal is to establish a long-term career in the insurance field, where I can continuously expand my expertise and make a meaningful impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Smart Executive Centre
12.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed invoicing and payment processing for office rentals with accuracy and attention to detail.
- Maintained inventory and organization of office supplies to support smooth daily operations.
- Scheduled and coordinated client meetings, demonstrating strong organizational and time management skills.
- Handled reception duties and directed calls for multiple businesses, showcasing effective communication and multitasking abilities.
- Managed email correspondence for clients, ensuring timely and professional communication.
- Oversaw office rental move-ins and move-outs, ensuring a seamless transition for tenants.
SERVER
Blowers and Grafton
03.2022 - Current
- Provided a warm and professional customer experience, ensuring client satisfaction and building strong rapport.
- Served multiple tables at once while maintaining excellent customer service
- Thrived in an environment that demands multitasking
- Clearly communicated and displayed excellent teamwork.
- Managed multiple tasks efficiently in a fast-paced environment while maintaining attention to detail and excellent service.
- Thrived in a high-pressure setting that required strong multitasking, problem-solving, and adaptability.
- Communicated effectively with both customers and team members, demonstrating collaboration, active listening, and conflict resolution skills.
SUPERVISOR / SERVER / BARTENDER
Sorrento’s Restaurant and Lounge
02.2020 - 07.2021
- Effectively resolved guest conflicts by applying strong problem-solving, active listening, and customer service skills.
- Collaborated with and supported team members to ensure smooth operations and a positive work environment.
- Maintained strict adherence to cleanliness and safety protocols, demonstrating attention to detail and compliance with regulatory guidelines.
- Adaptable and self-motivated, able to work independently while also thriving in a team-oriented setting.
Production Support Employee
Kruger – Corner Brook Pulp and Paper
04.2019 - 08.2019
- Gained hands-on experience across multiple departments, including the paper mill, lumber yard, wood room, and TMP production rooms, demonstrating adaptability and a strong work ethic.
- Consistently followed and upheld safety protocols, ensuring compliance with industry regulations and best practices.
- Developed a solid understanding of workplace safety and production processes, showcasing attention to detail, risk awareness, and adherence to procedural guidelines.
Education
Business and Entrepreneurship Certificate -
Southern Alberta Institute of Technology (SAIT)
01.2024
General Studies -
Memorial University
01.2021
Honor Roll Graduate -
Corner Brook Regional High School
01.2017
Skills
- Customer service
- Conflict resolution
- Sales techniques
- Multitasking
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Strong work ethic
- Exceptional customer service
- Performance improvement
- Relationship management
- Adaptable and flexible
Certification
CSO Certification, Energy Safety Canada
Timeline
Administrative Assistant
Smart Executive Centre
12.2024 - Current
SERVER
Blowers and Grafton
03.2022 - Current
SUPERVISOR / SERVER / BARTENDER
Sorrento’s Restaurant and Lounge
02.2020 - 07.2021
Production Support Employee
Kruger – Corner Brook Pulp and Paper
04.2019 - 08.2019
General Studies -
Memorial University
Honor Roll Graduate -
Corner Brook Regional High School
Business and Entrepreneurship Certificate -
Southern Alberta Institute of Technology (SAIT)
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