Fred Awwad
Anaheim ,CA
Summary
Dynamic business leader with a proven track record at Servpro, excelling in financial management and team leadership. Achieved significant cost reductions through strategic supplier negotiations while enhancing customer satisfaction through exceptional service. Expert in operational efficiency and relationship building, driving growth and fostering a collaborative workplace culture.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner/President of Operations
PDR Solutions
02.2025 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Improved team productivity by introducing innovative project management tools and techniques.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Expanded business into new markets, cond
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Oversaw business-wide changes to modernize procedures and organization.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Developed bottom-up forecasting plans for territory, addressing sales goal attainment.
- Managed and organized internal communication to hold staff accountable to priorities.
- Developed succession plans to ensure smooth transitions during leadership changes or reorganizations.
- Facilitated collaboration between departments for streamlined communication channels that optimized information sharing.
- Enhanced customer satisfaction through the development and execution of targeted service initiatives.
- Aligned organizational goals with industry trends through comprehensive market research analysis.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Raised property accuracy and accountability by creating new automated tracking method.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Owner
Southern Nevada Cleaning Restoration Dba SNCR
07.2020 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Improved team productivity by introducing innovative project management tools and techniques.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Expanded business into new markets, cond
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Manager of Operations
Servpro
12.2018 - 07.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Managed cross-functional teams for successful project completion and timely delivery.
- Partnered with vendors and suppliers to effectively manage and budget.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
- Managed vendor relationships to secure favorable terms and ensure consistent supply chain.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Owner
Servpro of West Orange County
01.2015 - 12.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Established foundational processes for business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded business into new markets, cond
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Improved team productivity by introducing innovative project management tools and techniques.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
Sales Agent
Servpro
03.2010 - 01.2015
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed, maintained and utilized diverse client base.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
Education
No Degree - Business Trade
Fullerton College
Fullerton, CAHigh School Diploma -
Western High School
Anaheim, CA06-2009
Skills
- Financial management
- Inventory control
- Customer acquisition
- Supplier negotiation
- Project management
- Market analysis
- Employee training
- Relationship building
- Regulatory compliance
- Sales strategy
- Team leadership
- Process improvement
- Operational efficiency
- Customer relations
- Small business operations
- Brand management
- Client service
- Operations management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Staff management
- Marketing
- Team oversight
- Staff hiring
- Business development
- Business launch
- Business administration
- Business marketing
- Negotiation
- Sales leadership
- Employee development
- Bidding processes
- Contract management
- Financial planning
- Sales management
- Administrative oversight
- Talent development
- Budget development
- Cost reduction
- Budget administration
- Human resource management
- Partnership development
- Labor relations
- Human resources
- Sales strategy development
- Value proposition development
- Crisis management
- Digital transformation
- Service quality assurance
- Competitive analysis
- Process optimization
- Market trend awareness
- Accounting expertise
- Profit and loss
- Design coordination
- Growth strategy implementation
- Program creation and implementation
- Life cycle project management
- User experience enhancement
- Key partnership cultivation
- Contract negotiation expertise
- Marketing tactics
- Social media control
- Agile methodology implementation
- Customer service
- Decision-making
- Teamwork and collaboration
- Customer service management
- Client engagement optimization
- Attention to detail
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 85 staff members.
- Documented and resolved over 1000 issues which led to achieved results of the claim process
- Achieved Led times/ Response/Processing and completion times by introducing a software for our daily tasks.
- Documented and resolved claims which led to Millions in pay outs .
- Achieved billing cycle times by completing Quickbooks with accuracy and efficiency.
- Collaborated with team of 20 owners in the development of Covid 19 protocols in the industry
- Achieved Claims through effectively helping the customer out.
Certification
- Salesforce Certified Administrator
- Certified Supply Chain Professional (CSCP)
- Home Health Aide (HHA) Certification
- First Aid Certification
- CPR/AED Certification
- Google IT Support Professional Certificate
- Teaching English as a Foreign Language (TEFL) Certification
- Microsoft Office Specialist (MOS) Certification
- OSHA Certified
- CA and Nevada Driver's License
- IICRC WRT/ASD/AMRT/FRST
Languages
Arabic
Full Professional
Timeline
Owner/President of Operations
PDR Solutions
02.2025 - Current
Owner
Southern Nevada Cleaning Restoration Dba SNCR
07.2020 - 12.2024
Manager of Operations
Servpro
12.2018 - 07.2020
Owner
Servpro of West Orange County
01.2015 - 12.2018
Sales Agent
Servpro
03.2010 - 01.2015
No Degree - Business Trade
Fullerton College
High School Diploma -
Western High School
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