Fraser Jensen
Condor
Summary
Dynamic professional with a proven track record at UFA, United Farmer of, excelling in customer service and conflict resolution. Recognized for enhancing customer loyalty through effective problem-solving and active listening. Skilled in multitasking and maintaining safety standards, consistently exceeding performance metrics while fostering teamwork and collaboration.
Overview
16
16
years of professional experience
Work History
Pro CSSR Building Materials
UFA, United Farmer of
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Track Hoe Operator
Pidherney's
09.2022 - 11.2024
- Supported team members with timely material handling, reducing downtime and increasing overall productivity.
- Contributed to worker satisfaction through proactive problem-solving skills, addressing any concerns or challenges related to track hoe operations promptly.
- Achieved consistent results in debris removal by efficiently using the track hoe to clear areas for further construction work.
- Contributed to successful project completion by performing precise excavation tasks, ensuring accuracy in digging depths and trench widths.
- Assisted in emergency situations by efficiently utilizing the track hoe''s capabilities for clearing debris or creating access routes during natural disasters or accidents.
Plant Operator
Newalta
01.2010 - 05.2012
- Followed plant safety procedures, rules, and regulations.
- Adjusted and maintained plant equipment for safety and performance.
- Performed minor mechanical work and routine equipment maintenance.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
- Reduced downtime by quickly identifying and resolving equipment malfunctions or failures.
- Conducted safety inspections and followed safety rules and procedures.
- Recorded inside and outside process readings on daily log sheets.
- Exceeded quality control standards by maintaining strict attention to detail during production processes and final product testing.
- Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels and pump stations indicators.
- Operated specialized tools, instruments, and equipment for tests and maintenance.
- Ensured accurate data collection by diligently recording all operational parameters and equipment readings for analysis.
- Performed preventative maintenance tasks on schedule, minimizing unexpected disruptions or costly repairs later on.
Education
GED -
Notre Dame High Scool
Red Deer, AB06-2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Effective problem resolution
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Problem-solving skills
Languages
English
Professional Working
Timeline
Pro CSSR Building Materials
UFA, United Farmer of
07.2024 - Current
Track Hoe Operator
Pidherney's
09.2022 - 11.2024
Plant Operator
Newalta
01.2010 - 05.2012
GED -
Notre Dame High Scool
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