Fraser James
Toronto,ON
Summary
Customer-focused and adaptable service industry professional, providing exceptional service in fast-paced environments. Demonstrated an ability to anticipate customer needs, resolve conflicts, and deliver high-quality service. Proven track record of enhancing customer satisfaction, fostering positive relationships, and working collaboratively with teams. Strong communication, multitasking, and problem-solving skills. Committed to maintaining a positive, professional demeanor and contributing to the overall success of the team and organization.
Overview
10
10
years of professional experience
Work History
Painter and General Labourer
Alair Homes
Midland, ON
10.2025 - 01.2026
- Oversaw finishing processes for custom residential builds and renovations, prioritizing quality and client satisfaction.
- Coordinated with project and general managers to determine job needs and drive the punctual delivery of painting services.
- Inspected completed work for quality assurance, addressing issues promptly to uphold company standards.
- Executed application of high-quality finishes to residential and commercial properties, ensuring alignment with customer specifications.
Food and Beverage Server/Bartender
Salt
Buffalo, NY
06.2023 - 05.2025
- Enhanced overall guest satisfaction through proactive engagement and efficient service.
- Managed multiple tables and prioritized tasks effectively, maintaining a high level of efficiency and attention to detail.
- Provided detailed insights on menu selections, emphasizing daily specials and dietary needs, to support customer satisfaction and informed decision-making.
- Collaborated with kitchen and bar staff to ensure timely and accurate food and beverage delivery.
- Oversaw cleanliness and organization of dining area to enhance guest experience.
- Resolved guest issues and complaints effectively, prioritizing customer satisfaction and fostering positive experiences.
Residential Painter
Self-employeed
02.2019 - 04.2023
- Well versed in preparing surfaces for painting/staining, ensuring clean and smooth finishes.
- Skilled at operating various painting tools, including brushes, rollers, and sprayers effectively.
- Large breadth of knowledge of paint, stains & other product types and colours needed and/or desired for projects.
- Managed project timelines and coordinated with clients to ensure total customer satisfaction upon completion.
Bartender
Local 1794
Toronto, ON
05.2016 - 03.2017
- Mixed and served beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of the bar area to enhance customer experience.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
Education
Diploma - Pre-Health Sciences
George Brown College
Toronto05-2018
Bachelor of Arts - Communications
Wilfrid Laurier University
Waterloo, ON04-2012
Skills
- Exemplary customer care and service
- Production management
- Strong work ethic
- Detail-oriented
- Consistent reliability
Timeline
Painter and General Labourer
Alair Homes
10.2025 - 01.2026
Food and Beverage Server/Bartender
Salt
06.2023 - 05.2025
Residential Painter
Self-employeed
02.2019 - 04.2023
Bartender
Local 1794
05.2016 - 03.2017
Diploma - Pre-Health Sciences
George Brown College
Bachelor of Arts - Communications
Wilfrid Laurier University