Fraser James
Toronto,ON
Summary
Customer-focused and adaptable service industry professional, providing exceptional service in fast-paced environments. Demonstrated an ability to anticipate customer needs, resolve conflicts, and deliver high-quality service. Proven track record of enhancing customer satisfaction, fostering positive relationships, and working collaboratively with teams. Strong communication, multitasking, and problem-solving skills. Committed to maintaining a positive, professional demeanor and contributing to the overall success of the team and organization.
Overview
10
10
years of professional experience
Work History
Painter and General Labourer
Alair Homes
2025.10 - 2026.01
- Oversaw finishing processes for custom residential builds and renovations, prioritizing quality and client satisfaction.
- Coordinated with project and general managers to determine job needs and drive the punctual delivery of painting services.
- Inspected completed work for quality assurance, addressing issues promptly to uphold company standards.
- Executed application of high-quality finishes to residential and commercial properties, ensuring alignment with customer specifications.
Food and Beverage Server/Bartender
Salt
2023.06 - 2025.05
- Enhanced overall guest satisfaction through proactive engagement and efficient service.
- Managed multiple tables and prioritized tasks effectively, maintaining a high level of efficiency and attention to detail.
- Provided detailed insights on menu selections, emphasizing daily specials and dietary needs, to support customer satisfaction and informed decision-making.
- Collaborated with kitchen and bar staff to ensure timely and accurate food and beverage delivery.
- Oversaw cleanliness and organization of dining area to enhance guest experience.
- Resolved guest issues and complaints effectively, prioritizing customer satisfaction and fostering positive experiences.
Residential Painter
Self-employeed
2019.02 - 2023.04
- Well versed in preparing surfaces for painting/staining, ensuring clean and smooth finishes.
- Skilled at operating various painting tools, including brushes, rollers, and sprayers effectively.
- Large breadth of knowledge of paint, stains & other product types and colours needed and/or desired for projects.
- Managed project timelines and coordinated with clients to ensure total customer satisfaction upon completion.
Bartender
Local 1794
2016.05 - 2017.03
- Mixed and served beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of the bar area to enhance customer experience.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
Education
Diploma - Pre-Health Sciences
George Brown College
Toronto2018-05
Bachelor of Arts - Communications
Wilfrid Laurier University
Waterloo, ON2012-04
Skills
- Exemplary customer care and service
- Production management
- Strong work ethic
- Detail-oriented
- Consistent reliability
Timeline
Painter and General Labourer
Alair Homes
2025.10 - 2026.01
Food and Beverage Server/Bartender
Salt
2023.06 - 2025.05
Residential Painter
Self-employeed
2019.02 - 2023.04
Bartender
Local 1794
2016.05 - 2017.03
Diploma - Pre-Health Sciences
George Brown College
Bachelor of Arts - Communications
Wilfrid Laurier University