Franziska Trauttmansdorff
Jerseyville,Ontario
Summary
RESULTS DRIVEN PROFESSIONAL SALES REPRESENTATIVE WITH OVER 15 YEARS OF EXPERIENCE. KEY QUALIFICATIONS Incomparable interpersonal and communication skills Strong organizational skills with the ability to establish priorities Resourceful and detail-oriented Skilled problem solver and the ability to multitask Proficient with Microsoft Office applications (Outlook, Excel, Word, PowerPoint, Adobe Photoshop) Punctual and reliable/Strong work ethic Proven experience to work well independently as well as on a team Exceptional leadership and managerial skills Target driven, motivated and enthusiastic
Overview
27
27
years of professional experience
Work History
Sales Representative
Pinksolution
01.2016
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
Sales Representative
ADMINISTRATIVE MANAGEMENT
01.2014 - 01.2016
- Developed and maintained strong relationships with customers
- Identified cost saving solutions to meet budgeted expectations
- Implemented online booking and shipping process
- Problem solving and maintaining great relationships with individual store managers
- Managed building and development of my own company
- Basic Bookkeeping
PERSONNEL MANAGEMENT
01.1989 - 01.2016
- Coached team of highly skilled professionals
- Created, led and facilitated three painting workshops
- Educating customers/employee’s on benefits of product
- Cultivate and maintain relationships to create healthy productive environment
- SALES
- Target driven to consistently meet and exceeded sales targets by 10%
- Responsibilities included managing Road-show booth setup and take down
- Successful cold calling and networking to find future leads and clients
- Converting new/existing customers to satisfied long term repeat customers
- Ability to listen and understand customer to meet their needs and expectations
Sales Representative
01.2013 - 01.2014
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
Sales Representative
Pinksolution
01.2007 - 01.2013
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
Graphic Designer, Owner
Delphinus Designs, Jerseyville
01.1997 - 01.2007
- Developed creative design for print materials, banners and signs
- Created digital image files for use in digital and traditional printing methods
- Met with customers to present mockups and collect information for adjustments
Portrait Photographer
Glamour Shots
01.1996 - 01.1997
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations
- Offered image proofs to help clients choose best photos from shoot
- Photographed high-quality images for various print and digital projects
- Utilized natural and artificial lighting to capture desired images and maintain quality
Portrait Photographer
Glamour Magic
01.1994 - 01.1996
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations
- Offered image proofs to help clients choose best photos from shoot
- Photographed high-quality images for various print and digital projects
- Utilized natural and artificial lighting to capture desired images and maintain quality
Group Sales Representative
Liventertainment Canada Inc
01.1991 - 01.1994
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Built relationships with customers and community to promote long term business growth
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Set and achieved company defined sales goals
- Selected correct products based on customer needs, product specifications and applicable regulations
- Achieved or exceeded company-defined sales quotas
- Developed and maintained strong working relationships with professionals within assigned territory
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Recorded accurate and efficient records in customer database
- Developed, maintained and utilized diverse client base
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Built diverse and consistent sales portfolio
Restaurant Manager
Variety
01.1990 - 01.1991
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Led and directed team members on effective methods, operations, and procedures
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Reconciled cash and credit card transactions to maintain accurate records
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Correctly calculated inventory and ordered appropriate supplies
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Assisted in development and implementation of new menus to offer variety and options to customers
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Managed staff schedules and maintained adequate coverage for all shifts
- Motivated staff to perform at peak efficiency and quality
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Oversaw food preparation and monitored safety protocols
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Verified prepared food met standards for quality and quantity before serving to customers
- Implemented effective inventory control systems to reduce food spoilage and waste
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
- Monitored and adjusted pricing, discounts and promotions to maximize profitability
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
- Developed unique events and special promotions to drive sales
- Purchased food and cultivated strong vendor relationships
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly
- Maximized quality assurance by completing frequent line checks
- Coordinated with catering staff to deliver food services for special events and functions
Lab Technician
Fotolabor Windsauer
01.1989 - 01.1990
- Maintained safe, tidy and organized laboratory environment for accurate test results
- Maintained documentation on tests performed in lab
- Performed testing and quality control using approved laboratory procedures and instrumentation
- Monitored testing procedures to meet criteria and maintain quality control
- Inspected laboratory equipment to maintain good working condition for optimal results
- Trained new laboratory personnel to apply proper laboratory techniques and best practices
- Tracked collected specimens by initialing, dating, and noting times of collection
- Oversaw items in inventory and reordered before supplies diminished
- Prepared reagents, media and solutions to use for laboratory testing and analysis
- Prepared samples for shipping and disposed of bodily fluids in proper containers
- Processed patient specimens according to priority and documented results
- Collaborated with other departments to establish cohesive laboratory operations
- Researched new methods and techniques to improve laboratory procedures
- Developed and implemented new protocols to improve accuracy of laboratory results
- Prepared blood smears and determined levels of normalcy
- Recorded and analyzed data to produce reports of results
- Adhered to laboratory safety procedures to maintain compliance with quality control standards
- Prepared samples for analysis by performing complex sample preparation tasks
- Troubleshot and resolved equipment and process issues
- Monitored and documented safety standards to verify compliance
- Operated and performed preventative maintenance on laboratory equipment and instruments
- Prepared reagents and solutions following standard laboratory formulas and procedures
- Analyzed results using analytical software and created reports
- Participated in lab meetings and project presentations
- Trained and supervised junior technicians in laboratory protocols
- Provided support and guidance to junior lab staff
- Developed new protocols and improved existing laboratory processes
- Set and oversaw quality assurance guidelines for laboratory work
- Cooperated with other technicians to develop and test new protocols
- Assisted scientists by collecting and organizing laboratory data
- Coordinated and managed laboratory projects and experiments
- Kept abreast of current industry, scientific and regulatory developments and issues
Education
Commercial Photography Diploma -
Sheridan College
Creative Computer Imaging for Photographers Certificate - undefined
Ryerson Polytechnic University
Skills
- Product Management and Pricing
- Prospecting Skills
- Market Research
- Customer Retention Abilities
Timeline
Sales Representative
Pinksolution
01.2016
Sales Representative
ADMINISTRATIVE MANAGEMENT
01.2014 - 01.2016
Sales Representative
01.2013 - 01.2014
Sales Representative
Pinksolution
01.2007 - 01.2013
Graphic Designer, Owner
Delphinus Designs, Jerseyville
01.1997 - 01.2007
Portrait Photographer
Glamour Shots
01.1996 - 01.1997
Portrait Photographer
Glamour Magic
01.1994 - 01.1996
Group Sales Representative
Liventertainment Canada Inc
01.1991 - 01.1994
Restaurant Manager
Variety
01.1990 - 01.1991
PERSONNEL MANAGEMENT
01.1989 - 01.2016
Lab Technician
Fotolabor Windsauer
01.1989 - 01.1990
Commercial Photography Diploma -
Sheridan College
Creative Computer Imaging for Photographers Certificate - undefined
Ryerson Polytechnic University
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