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Franz Gwen Agmata
Calgary
Summary
Compassionate professional with a strong background in patient care and office administration. Recognized for delivering exceptional support to medical staff and fostering a welcoming environment for patients. Eager to leverage expertise in appointment scheduling and compliance to enhance clinic operations.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant/Medical Unit Clerk
Bow Trail Medical Clinic
Calgary, AB
04.2025 - 03.2026
- Assisted in patient check-in process, ensuring accurate collection of personal and insurance information.
- Scheduled appointments and managed clinic calendar, optimizing patient flow and reducing wait times.
- Maintained patient records using electronic health record (EHR) systems, ensuring compliance with privacy regulations.
- Supported medical staff by preparing examination rooms and organizing necessary supplies for procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Front Desk Associate
Avis Car Rental - YYC Airport
Calgary, AB
06.2024 - 04.2025
- Delivered exceptional customer service while handling vehicle rentals and returns efficiently.
- Managed reservation systems to ensure accurate bookings and timely processing.
- Assisted customers with inquiries, providing solutions to enhance satisfaction and loyalty.
- Collaborated with team members to maintain a clean and organized front desk environment.
- Trained new staff on operational procedures and customer service best practices.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
Lead Ramp Service Agent
Unfi Service YYC
Calgary, AB
02.2023 - 06.2024
- Supervised ramp operations to ensure timely aircraft servicing and safety compliance.
- Trained new team members on equipment handling and safety protocols.
- Coordinated cargo loading and unloading processes to optimize efficiency.
- Implemented improved workflows for baggage handling, reducing turnaround times.
- Led daily briefings to align team objectives and ensure communication across shifts.
- Provided hands-on leadership during challenging weather conditions or unexpected disruptions to normal operations, ensuring minimal impact on flight schedules.
Team Leader
Mcdonalds
Toronto, ON
06.2019 - 08.2021
- Led team in achieving project deadlines while maintaining high-quality standards.
- Developed training materials to enhance team performance and knowledge retention.
- Mentored junior staff, fostering skill development and career growth within the team.
- Analyzed team performance metrics to identify areas for improvement and drive results.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Dental Office Adminstrator
Robertson College
Calgary, AB06.2026
Certificate - Medical Office Assistant/ Unit Clerk
Bow Valley College
Calgary07.2023
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Patient care
- Appointment coordination
- Phone and email etiquette
- Team leadership
- Appointment scheduling
- HIPAA compliance
- Medical procedures
- Insurance billing
- Medical records maintenance
- Flexible schedule
- Workload management
- Billing and coding
- Patient charting
Languages
English
Native or Bilingual
Tagalog/Filipino
Native or Bilingual
Interests
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
- Knitting and Crocheting
- Road Trips
- Blogging/Vlogging
- Playing Sports
Timeline
Medical Office Assistant/Medical Unit Clerk
Bow Trail Medical Clinic
04.2025 - 03.2026
Front Desk Associate
Avis Car Rental - YYC Airport
06.2024 - 04.2025
Lead Ramp Service Agent
Unfi Service YYC
02.2023 - 06.2024
Team Leader
Mcdonalds
06.2019 - 08.2021
Dental Office Adminstrator
Robertson College
Certificate - Medical Office Assistant/ Unit Clerk
Bow Valley College