Franye Ayala
Calgary,Alberta
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level guest service agent position. Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
TRACKING REPRESENTATIVE
ELBERTA LOGISTICS INT
09.2022 - Current
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Routing and guide tracking
- Daily monitoring of outbound shipments
HOSTESS/Ticketing Staff Member
Disneyland Park
04.2017 - 10.2017
- Completed daily side work and opening and closing duties without fail.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Used cash registers and credit card machines to cash out customers.
- Answered customer questions about hours, seating, and menu information.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
Education
INTERNATIONAL BUSINESS -
UNIVERSIDAD AUTONOMA DE GUADALAJARA
GUADALAJARA., MEXICO02.2014
Skills
- Customer Support
- Logistics Coordination
- Staff Training
- Friendly, Positive Attitude
- Google Drive
- Order Processing
- Remote Office Availability
- Microsoft Office
- Attention to detail
- Standing for extended periods
- Work under pressure
Languages
English
Professional Working
French
Limited Working
Spanish
Native or Bilingual
Timeline
TRACKING REPRESENTATIVE
ELBERTA LOGISTICS INT
09.2022 - Current
HOSTESS/Ticketing Staff Member
Disneyland Park
04.2017 - 10.2017
INTERNATIONAL BUSINESS -
UNIVERSIDAD AUTONOMA DE GUADALAJARA
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