Nahomie Felix Francique
Orlando,FL
Summary
Put my knowledge and skills to service, without discrimination. Show courtesy and professionalism to customers and staff members. Open to learning more and acquire better experience.
Multilingual in English/French/spanish & Haitian Creole Housekeeping Housekeeper Trainer Prep-Cook advanced experience House person Coordinator housekeeping Van driver for my church Administrative assistant Linen Data entry Capable of working in multi environment racial and cultural
Overview
22
22
years of professional experience
Work History
Housekeeper Trainer, Housekeeper Coordinator, Runner, Room Inspector
Walt Disney World
04.2018 - 03.2025
- Room Cleaning: Thoroughly clean and sanitize guest rooms, including making beds, cleaning floors, dusting, and removing trash.
- Sanitation: Clean and disinfect all parts of the bathroom, such as basins, tubs, showers, and toilets.
- Replenishing Supplies: Restock guest rooms with amenities like soaps, towels, coffee, and other items guests may need.
- Guest Service: Handle guest requests and concerns in a friendly and efficient manner, ensuring a positive experience.
- Maintenance: Monitor work orders, report any maintenance issues to the appropriate teams, and use technology to track tasks and requests.
- Teamwork: Collaborate with other housekeepers to share tips, tricks, and ways to create special touches for guests.
- Room Assignment: Distributes rooms to Room Attendants and ensures accurate tracking of room status.
- Guest Service: Responds to guest requests, resolves issues, and contributes to a positive guest experience.
- Administrative Tasks: Handles phone calls, manages paperwork, and maintains the work order system (e.g., HotSOS).
- Interdepartmental Coordination: Works closely with the Front Office, Housekeeping Managers, and Engineering to address guest room issues and ensure rooms are ready.
- Team Support: Supports and communicates with the Housekeeping leadership and team, sometimes providing assistance during staff shortage.
- Clean guest areas, including rooms and public spaces.
- Use hand tools and personal protective equipment (PPE) to ensure safety.
- Manage supplies and respond to maintenance requests or issues.
- Be proactive in identifying and addressing concerns to maintain hotel standards.
- Visual Room Inspections: Perform thorough visual inspections of guest rooms, checking areas like closets, under beds, and balconies.
- Safety & Security: Look for anything that could be problematic, dangerous, or harmful to guests or other guests.
- Problem Detection: Identify issues with the room itself or any potential issues related to the guest's belongings.
- Guest Accommodation: While inspections are mandatory, Guests can request a specific time to be present, though Disney cannot guarantee this request will be met.
- Maintained cleanliness and sanitation standards across multiple areas, ensuring guest satisfaction and comfort.
- Implemented efficient cleaning techniques, reducing time spent on routine tasks while maintaining quality.
- Trained new staff on cleaning protocols and safety procedures to promote consistency and effectiveness.
Dishwasher and Prep Cook
Hawkers Asian Street Food
05.2019 - 12.2019
- Dishwashing and Sanitation: Clean and sanitize all dishes, cookware, and utensils to ensure a sufficient supply for the cooks and servers.
- Kitchen Cleanliness: Maintain a clean and sanitary kitchen environment, including dish areas and general food production spaces.
- Food Preparation: Assist in prepping ingredients for various dishes by following Hawkers' recipes and production standards.
- Inventory and Receiving: Receive products and ensure proper rotation of items into inventory.
- Equipment Maintenance: Report any functional or mechanical problems with kitchen equipment, particularly the dish machine.
- Trash Removal: Bag and haul dish room trash to the dumpster at designated times.
Administrative Assistant
CESVI
01.2013 - 01.2016
- Coordinated administrative tasks to support operational efficiency and enhance team productivity.
- Managed scheduling, correspondence, and documentation for executive leadership.
- Developed filing systems to streamline information retrieval and improve organization.
- Assisted in preparing reports and presentations, ensuring accuracy and clarity of content.
Owner and CEO
Naho’s Product Alimentary and Article
01.2012 - 01.2016
- Directed daily operations ensuring efficient workflow and product availability.
- Managed inventory control systems optimizing stock levels and reducing waste.
- Developed strategic marketing initiatives to enhance brand visibility and customer engagement.
- Established vendor relationships negotiating favorable terms and pricing for supplies.
Administrative Assistant
Accent Décor & Cadeaux
01.2010 - 01.2012
Data Entry
Caribbean Air Mail (C.A.M Transfer)
01.2003 - 01.2008
Education
CNA TRAINING INC - CRTIFIED NURSING ASSISTANTE
01.2020
Mid Florida Tech Institute - English as Second Language
Orlando, FL01.2019
CISA - Administrative Assistant
01.2006
ADAF INFO - Introduction to computer
01.1999
Skills
- Multilingual in English
- Multilingual in French
- Multilingual in Spanish
- Multilingual in Haitian Creole
- Housekeeping
- Housekeeper Trainer
- Prep-Cook advanced experience
- House person
- Coordinator housekeeping
- Van driver
- Administrative assistant
- Linen
- Data entry
- Capable of working in multi environment racial and cultural
Summary Of Qualifications - Skills
- Multilingual in English/French/Spanish & Haitian Creole
- Housekeeping
- Housekeeper Trainer
- Prep-Cook advanced experience
- House person
- Coordinator housekeeping
- Van driver for my church
- Administrative assistant
- Linen
- Data entry
- Capable of working in multi environment racial and cultural
Timeline
Dishwasher and Prep Cook
Hawkers Asian Street Food
05.2019 - 12.2019
Housekeeper Trainer, Housekeeper Coordinator, Runner, Room Inspector
Walt Disney World
04.2018 - 03.2025
Administrative Assistant
CESVI
01.2013 - 01.2016
Owner and CEO
Naho’s Product Alimentary and Article
01.2012 - 01.2016
Administrative Assistant
Accent Décor & Cadeaux
01.2010 - 01.2012
Data Entry
Caribbean Air Mail (C.A.M Transfer)
01.2003 - 01.2008