Summary
Overview
Work History
Education
Skills
LNGG
Timeline
SUMMARY OF QUALIFICATIONS
Generic

François Badaan

Ottawa

Summary

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Overview

19
19
years of professional experience

Work History

Wholesale Automotive Consulting
  • Currently providing inventory for 3 local Used car stores in the Ottawa region
  • Providing units with an average gross of 4000 per unit
  • Strategically listing units and managing inventory to be competitive within the Ottawa and surrounding areas.
  • Working closely with dealer principals to find inventory that suits their stores
  • Coordinating reconditioning with certain units to alleviate reconditioning turn around time

Owner / General Manager

Luxe Bistro
06.2020 - 03.2023
  • Developed and implemented operational processes to enhance customer satisfaction.
  • Managed daily business operations to ensure efficiency and effectiveness.
  • Coordinated inventory management, optimizing stock levels for timely fulfillment.
  • Trained staff on best practices in customer service and product knowledge.
  • Analyzed market trends to adjust product offerings and maintain competitiveness.

Owner/General Manager

Badaan Auto
01.2017 - 01.2022
  • Planned and directed the operations of the dealership by setting short-term and long-term goals pertaining to operations, management, marketing and customer service, resulting in improved profitability
  • Invigorated car sales by increasing monthly sales to 35 cars from the previous monthly sales of 15 cars and increased average gross considerably.
  • Led and monitored the comprehensive functions of the dealership including sourcing inventory, hiring of competent sales representatives, managing employees in order to optimize operational efficiency of daily activities.
  • Served as an assertive and nurturing leader to 3 mechanics, 2 sales representatives and a finance manager; reviewed the performance of employees and coached them on providing unmatched customer service required to build a strong network of highly satisfied customers.

General Sales Manager

Kanata Toyota
01.2015 - 01.2018
  • Developed a team of 12 sales representatives by hiring appropriate personnel, providing adequate training and regularly evaluating their performance; implemented a weekly “walk around” training and word track training.
  • Analyzed past sales trends to strategize and implement various sales techniques such as monthly promotional sales, which resulted in meeting and exceeding sales targets; collaborated with the marketing team to ensure the dealership gets aggressive exposure on social media platforms.
  • Sold 127 new units of vehicle during the month of May 2017, achieving the highest number of vehicles sale in 2017 and surpassing the sales of 2 Tier 1 Toyota stores for the first time.
  • Encouraged sales representatives to set ambitious goals and subsequently guided and mentored them on customer service best practices to assist them in securing sales from leads as well as converting them to long-term customers; applied exceptional communication skills and persuasive negotiation skills to secure a higher than average closing ratio.

General Manager

Orr Motors
01.2012 - 01.2015
  • Played a pivotal role in ensuring the smooth running of the dealership by administering every aspect of the company from handling sales, developing marketing efforts and managing the finances; demonstrated leadership capability by supervising a team of 2 employees from sales and 4 employees from service.
  • Prioritized organization wide focus on service excellence when dealing with customers with the aim to boost sales; upheld an immaculate record of superseding sales targets and increasing gross and closing ratios at every turn, in addition to achieving consistently high sales volume.
  • Built on and perfected well-rounded skills essential to spearhead a vehicle dealership, through proactively completing responsibilities and making the most of the hands-on experience in enhancing sales, directing marketing efforts, leading employees and allocating finances.

Technician

Aylmer Kia/Promenade Kia
01.2008 - 01.2012
  • Worked alongside a team of 7 technicians performing various warranty repairs
  • Sold maintenance work when required
  • Acquired various specialty tools to ensure my job was done efficiently
  • Kept my workstation impeccable at all times

Technician

Cousin Edy Garage Inc.
01.2004 - 01.2008
  • Worked as a technician servicing all makes and models
  • Efficiently performing repairs on Taxis so they could get back on the road ASAP
  • Acquired many tools over the period to ensure my work station was fully equipped
  • Learnt many “tricks of the trade” working alongside some very experienced technicians

Education

Automotive Technology DEP -

Aviron Tech
Montreal, QC
01.2006

High School Diploma - undefined

Philemon Wright High School
Gatineau, QC
01.2000

Skills

  • Leadership
  • Operations Management
  • Sales Management
  • Sales operations
  • Sales presentations
  • Product knowledge
  • CRM platforms
  • Inventory management
  • Food safety
  • Cost control

LNGG

Bilingual, fluent in English and French

Timeline

Owner / General Manager

Luxe Bistro
06.2020 - 03.2023

Owner/General Manager

Badaan Auto
01.2017 - 01.2022

General Sales Manager

Kanata Toyota
01.2015 - 01.2018

General Manager

Orr Motors
01.2012 - 01.2015

Technician

Aylmer Kia/Promenade Kia
01.2008 - 01.2012

Technician

Cousin Edy Garage Inc.
01.2004 - 01.2008

Wholesale Automotive Consulting

High School Diploma - undefined

Philemon Wright High School

Automotive Technology DEP -

Aviron Tech

SUMMARY OF QUALIFICATIONS

  • 10+ years of exceptional leadership in driving sales, developing competent teams and streamlining operations of automotive dealerships
  • Self-motivated initiator, leveraged extensive industry knowledge to undertake the challenging task of flourishing as an automotive executive
  • Analytical as well as farsighted, able to formulate innovative and efficacious sales and marketing strategies based on meticulous analysis of previous sales records
  • Maintains a strong focus on providing unparalleled service to attain customer satisfaction
  • Solid track record of sustaining high levels of sales, well above targets and consequently enhancing dealership profitability
  • Adept at organizing teams, hiring, leading and coaching junior team members and assessing their performance which contribute to building highly efficient and productive teams
  • Highly ambitious and results-oriented, promotes performance excellence throughout the organization by encouraging employees to set high performance goals and by helping them to achieve the goals
  • Cooperative team player with well-rounded interpersonal skills, adept at fostering working relationship with colleagues, customers and other stakeholders
  • Detail-oriented, organized and efficient multi-tasker, expert in handling variegated responsibilities simultaneously
  • IT skills: MS Office tools (Word, Excel, PowerPoint, Outlook, Visio), Reynolds & Reynolds, CT Wizard, CDK, KIT, Trader, Dealertrack, EBlock, Traderrev and Adesa
François Badaan