Summary
Overview
Work History
Education
Skills
Timeline
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FRANNY DE PETRILLO

Montréal

Summary

''Franny - May you be proud of the work you do, the person you are and the difference you make! It's always a pleasure to work alongside you in Events. Having you around makes the day brighter. Thank you for consistently adding a positive touch to everything you do. Your efforts are greatly appreciated!'' Jennifer Bélanger (Event Manager) Fairmont Banff Springs, April 2024

''Franny has been an excellent & active participant in the Events Department. She has been incredible in her learning and development in new areas with a positive attitude & eagerness to learn. Through her training she has shown her skills and passions for Bartending and is improving every day! We are so grateful for her efforts.'' Lauren Szewczyk (General Event Manager) Fairmont Banff Springs, May 2024

''Peak Award Nomination, Good Vibes All Around'' Banff Gondola 2022 Heartist Nominee Heartist Nominee

''Best team support'' Salon Odyssée Adickt, MTL 2020

Overview

7
7
years of professional experience

Work History

Waitress / Barmaid Banquets

Fairmont Banff Springs
07.2022 - 08.2024
  • Take inventory of the bar to avoid stock-outs during service.
  • Create a friendly atmosphere to help build customer loyalty and development.
  • Comply with health and safety regulations
  • Demonstrate autonomy in organizing and carrying out work.
  • Adapt communication style to suit different people and contexts.
  • Handle emergency situations calmly and coolly.
  • Respect instructions and deadlines in order to fulfill obligations with the utmost reliability.
  • Voluntarily take on additional tasks to improve the team's workflow.
  • Welcome opportunities for professional development to adapt to changes in the job and the company.
  • Plan tasks according to the needs of different departments.
  • Build on mutual support and task sharing to foster collaboration and team spirit.
  • Analyze data and feedback in order to optimize the quality of work delivered.

Customer Experience Agent

Banff Gondola
04.2022 - 07.2022
  • Guarantee the quality of the customer experience by ensuring product availability and on-time delivery, and by communicating effectively to anticipate needs.
  • Supervise the maintenance of the sales area to ensure the quality of the customer experience.
  • Collaborate with all relevant departments to ensure an optimal customer experience.
  • Create moments with our guests / photography.
  • Sell packages and scan tickets.
  • Ensure a hassle-free experience.
  • Offer my local knowledge to guests to enhance their stay.

Hostess Waitress

3 Amigos
01.2021 - 12.2021
  • Bring food and beverages to the table, adapting to customers' pace.
  • Clear, clean and rearrange tables to facilitate the next service.
  • Set up the dining room, arranging tables and reservations.
  • Suggest the wine list to customers, highlighting a selection suited to the dishes ordered.
  • Welcome customers, seating them according to their preferences and availability.
  • Ensure the smooth running of the meal by passing on customer requests to the kitchen or manager.
  • Prepare simple dishes and place them on plates, following the chef's instructions.
  • Demonstrate dynamism and customer service on a daily basis.

Hair/Sink Assistant, Receptionist, Sales

Catherine Allard Hair Salon
01.2020 - 09.2021
  • Handle requests for appointments, setting times to optimize scheduling.
  • Welcome customers and handle phone and e-mail inquiries.
  • Develop a hair diagnosis to determine the most suitable products for the customer.
  • Arrange the salon in a functional and aesthetic way to create a pleasant customer experience.
  • Clean workstation, accessories and styling equipment between cuts.
  • Wash hair, applying the appropriate shampoo and suggesting complementary treatments.
  • Perform hair treatments and cranial massages.
  • Inventory.

Hair/Sink Assistant, Receptionist, Sales

Odyssée Addickt
02.2018 - 12.2020

Education

CERTIFICATION - PROSERVER - LIQUOR STAFF TRAINING

AGLC
08.2022

Skills

  • FRANCAIS
  • ENGLISH
  • ITALIAN (in progress)
  • Heavy lifting
  • Display layout
  • Buffet provisioning
  • Conflict management
  • Event service
  • Courtesy
  • Punctuality
  • Respecting the seating plan
  • Clearing tables
  • Smiling
  • Adaptability
  • Order taking
  • Stress management
  • Priority management
  • Memorizing menus
  • Flexibility
  • Booking software

Timeline

Waitress / Barmaid Banquets

Fairmont Banff Springs
07.2022 - 08.2024

Customer Experience Agent

Banff Gondola
04.2022 - 07.2022

Hostess Waitress

3 Amigos
01.2021 - 12.2021

Hair/Sink Assistant, Receptionist, Sales

Catherine Allard Hair Salon
01.2020 - 09.2021

Hair/Sink Assistant, Receptionist, Sales

Odyssée Addickt
02.2018 - 12.2020

CERTIFICATION - PROSERVER - LIQUOR STAFF TRAINING

AGLC

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FRANNY DE PETRILLO