Francis Laliberte
Edmonton,AB
Summary
With a robust background in technical support and hands-on experience with Trimble products, I excel in troubleshooting and resolving complex issues, evidenced by my tenure at PTC where I significantly improved software reliability. Skilled in MSSQL and demonstrating strong analytical abilities, I thrive in dynamic environments, consistently delivering high-quality service and innovative solutions.
Overview
22
22
years of professional experience
Work History
Electrician Apprentice
Techmation
01.2023 - Current
- Cable Pull and Ty-wrap
Software support analyst MES Software
PTC
01.2019 - 01.2022
- Answer to software bug tickets
- Find issue in the code
- Propose corrections to solve the issue
- MSSQL
- GE Proficy MES Suite
Remote technical assistant (Trimble Ag line of products)
Vantage Canada
01.2019 - 12.2019
- Remote technical assistance for Trimble agricultural positioning systems
- Setup positioning and automatic control systems over agricultural equipment
Service Technician (Trimble Construction line of products)
Sitech QM
01.2004 - 12.2019
- Bench Repair Trimble Construction line equipment
- Install and support Trimble agricultural equipment
- Control system installation over heavy and agricultural equipment
- Information Technician when needed
Residential phone line technician
Entourage Solutions Technologiques
01.2003 - 12.2003
- Analyse and repair residential phone line issues
- Apply changes over the Bell Canada network
- Install new line over new house construction
Education
Certificate - electronics: Telecommunication option
01.2003
Cisco CCNA 1 completed with success.
Skills
- MS Office Suite
- MES
- MSSQL
- Ethernet
- Driving
- 12V vehicles electrical systems
- Various Trimble product repair training
Hobbies and Interests
- Driving
- Mechanic
- Computers and Electronics
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Electrician Apprentice - Techmation
01.2023 - Current
Software support analyst MES Software - PTC
01.2019 - 01.2022
Remote technical assistant (Trimble Ag line of products) - Vantage Canada
01.2019 - 12.2019
Service Technician (Trimble Construction line of products) - Sitech QM
01.2004 - 12.2019
Residential phone line technician - Entourage Solutions Technologiques
01.2003 - 12.2003
Institut Teccart Inc. - Certificate, electronics: Telecommunication option
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