Franko Hoxha
Winnipeg,MB
Summary
Versatile and results-oriented professional with a track record of enhancing operational efficiency and customer satisfaction at RSE EXTERIOR LTD. Expert in safe equipment operation and skilled in fostering team collaboration. Demonstrated ability to exceed quality standards, leveraging attention to detail and problem-solving skills to deliver exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Laborer
RSE EXTERIOR LTD
08.2023 - Current
- Assisted team members with tasks that require group effort.
- Increased customer satisfaction with precise installations that met or exceeded industry standards.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Completed tasks efficiently for timely project completion within set deadlines.
- Assisted with the installation of siding, soffit, and fascia on residential and commercial projects
Construction Supervisor
HT GENERAL RENOVATION LTD
02.2021 - 11.2022
- Supervised field crews to maximize quality and work efficiency.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Worked on high-rise commercial and residential buildings for new construction, rehabilitation and maintenance projects.
- Specialized in window and door installations and general renovation's tasks
- Supported skilled tradespeople in demolition , repair projects
Client Relationship Assistant
Raiffeisen Bank
01.2017 - 08.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
Costumer Service Associate
BMW
01.2017 - 08.2018
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
Associate of Science - Accounting Tax And Payroll
Sundance College
Winnipeg, MB06-2025
Bachelor of Science - Nursing
UNIVERSITY OF MEDICINE
TIRANA, ALBANIA10-2019
Skills
- Driver's license
- Quality control
- Attention to detail
- Safety procedures
- Job site preparation
- Problem-solving
- Team collaboration
- Equipment management
- Safe equipment operation
- Efficient siding installation
- Skilled metalwork
- First aid and CPR certified
- Window and door installation
Languages
English
Full Professional
Albanian
Native or Bilingual
Certification
- Workplace Safety & Health Training Certification, PROVINCE-WIDE SAFETY TRAINING LTD
- Aerial Lifts/Platforms , 4 Safety Sense Ltd - 1/SEP/2023-1/SEP/2026
- First Aid Level C , Canadian Red Cross - 21/AUG/2024-21/AUG/2027
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
General Laborer
RSE EXTERIOR LTD
08.2023 - Current
Construction Supervisor
HT GENERAL RENOVATION LTD
02.2021 - 11.2022
Client Relationship Assistant
Raiffeisen Bank
01.2017 - 08.2018
Costumer Service Associate
BMW
01.2017 - 08.2018
Associate of Science - Accounting Tax And Payroll
Sundance College
Bachelor of Science - Nursing
UNIVERSITY OF MEDICINE
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