Franklyn Obunabor
Oshawa,ON
Summary
Experienced and versatile professional in business operations, logistics management, account management and client relations. Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers.
Overview
9
9
years of professional experience
Work History
Logistics Management Analyst
H&M
Ajax, ON
09.2022 - Current
- Execute system clean-up and routine maintenance tasks by creating a maintenance schedule that outlines when and how often different systems or components need maintenance
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations
- Trained new hires on company-specific software tools, ensuring seamless integration into the team's workflow
- Monitored and reported on Operational KPIs (on-time delivery, order fulfillment %, carrier performance), addressed issues
- Performed data analysis to identify trends and recommend solutions.
Service Specialist
Teleperformance
Oshawa, ON
06.2021 - 10.2022
- Managed multiple customer accounts efficiently and ensuring that each account receives a high standard of service and attention
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally
- Conducted regular training sessions for staff, ensuring consistent delivery of service
- Provided training to new staff members on the proper use of tools, equipment, supplies, processes related to service operations.
Freight Logistics Coordinator
Samchez Associate Limited
Lagos, Nigeria
12.2014 - 08.2019
- Managed the day-to-day logistics operations, including coordinating shipments, tracking inventory levels, and optimizing warehouse processes
- Developed and maintained strong relationships with carriers and vendors to ensure reliable and cost-effective transportation solutions
- Conducted regular performance reviews and provided coaching to team members, resulting in increased productivity and efficiency
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
Education
Associate of Applied Science Global Business Management -
Loyalist College
04.2021
BBA Business Administration -
Covenant University
07.2015
Skills
- Customer Service
- Microsoft Office
- Team Leadership
- Cross-Functional Collaboration
- ERP Software
- Troubleshooting and Diagnostics
References
References available upon request.
References
References available upon request.
Timeline
Logistics Management Analyst
H&M
09.2022 - Current
Service Specialist
Teleperformance
06.2021 - 10.2022
Freight Logistics Coordinator
Samchez Associate Limited
12.2014 - 08.2019
Associate of Applied Science Global Business Management -
Loyalist College
BBA Business Administration -
Covenant University
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