Franklin Carlo Acosta
Mississauga,ON
Summary
A dynamic professional with a proven track record in sales, marketing, and customer service. Passionate in driving performance and resolving issues, ensuring customer satisfaction and profitability.
Overview
18
18
years of professional experience
Work History
Online Business Owner
Frank And Carol's Cakes Inc.
07.2009 - Current
- Built and managed an online selling bakery business from the ground up.
- Utilized various e-commerce platforms to broaden audience reach and maximize sales potential.
- Established and maintained e-commerce website to promote and sell products.
- www.frankandcarols.ph
- facebook.com/frankandcarols
Marketing Associate
Wi-tribe, Liberty Broadcasting Network Inc.
08.2008 - 05.2009
- Provided analytical support and monitored data quality by interpreting and summarizing data and trends.
- Researched and proposed new products for planning and implementation.
- Collected and analyzed data from a variety of sources to create detailed market research reports for top-level decision-makers.
Premier Property Specialist
Ayala Land Sales, Inc.
06.2007 - 07.2008
- Presented and sold a number of Ayala Land Premier properties.
- Took care of client concerns from presentation to closing and even to post sale assistance..
- Performed different marketing and saturation activities like flyering, door-to-door, cold calls, text drives, e-mail drives and mailers.
Tech Lead (2nd Level Associate) FedEx.com
Ambergris Solutions, Inc.
02.2007 - 06.2007
- Assisted the Team Captain in supervising the team.
- Provided Technical Support Representatives (TSR) with working solutions to help them better assist their customers.
- Responsible for entertaining escalated or supervisor calls of TSR from customers with regard to technical issues.
Technical Support Representative FedEx.com
Ambergris Solutions, Inc.
10.2006 - 02.2007
- Help customers navigate FedEx's website.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Education
Bachelor of Science - Business Administration For Computer Applications
DLS-College of St. Benilde
Metro Manila, Philippines05.2005
Skills
- Customer Service
- Attention to Detail
- Driven and Determined
- Team Collaboration and Leadership
- Issue Resolution
- Online Advertising
Timeline
Online Business Owner
Frank And Carol's Cakes Inc.
07.2009 - Current
Marketing Associate
Wi-tribe, Liberty Broadcasting Network Inc.
08.2008 - 05.2009
Premier Property Specialist
Ayala Land Sales, Inc.
06.2007 - 07.2008
Tech Lead (2nd Level Associate) FedEx.com
Ambergris Solutions, Inc.
02.2007 - 06.2007
Technical Support Representative FedEx.com
Ambergris Solutions, Inc.
10.2006 - 02.2007
Bachelor of Science - Business Administration For Computer Applications
DLS-College of St. Benilde
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