Franklin Ruiz
Toronto,ON
Summary
Energetically bringing a proven track record in hospitality and customer service from roles at Dreams Macao Beach and other esteemed venues. Excelling in guest relations and client service, I adeptly manage seamless experiences and address security concerns, showcasing exceptional people skills and a keen eye for detail.
Overview
7
7
years of professional experience
Work History
Sales Associate
NCL Norwegian Gataway
Miami, Florida
04.2021 - 07.2023
- Watched for and recognized security risks and thefts to prevent or handle situations.
Concierge Representative
Dreams macao Beach
Punta Cana, La Altagracias
02.2019 - 08.2020
- Managed guest check-ins and check-outs, ensuring a seamless experience.
Receptionist
Hotel Radisson
Punta Cana, Bavaro
07.2016 - 08.2018
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Education
Associate of Arts - Personal Safety And Social Responsibilities
Intermaritime Training Service,inc.
Suite 212 Miami ,frorida 3312608-2015
Bachelor of Science - Computer And Information Systems
Campo Strella Abreu
77 Th Street , San Francisco ,intermaritima02-2015
High School Diploma -
Juan Bosh
Dominican Republic04-2014
Skills
- Hospitality and accommodation
- Client service
- Customer service
- Guest relations
- Excellent people skills
Languages
English
Full Professional
French
Professional
Spanish
Full Professional
Timeline
Sales Associate
NCL Norwegian Gataway
04.2021 - 07.2023
Concierge Representative
Dreams macao Beach
02.2019 - 08.2020
Receptionist
Hotel Radisson
07.2016 - 08.2018
Associate of Arts - Personal Safety And Social Responsibilities
Intermaritime Training Service,inc.
Bachelor of Science - Computer And Information Systems
Campo Strella Abreu
High School Diploma -
Juan Bosh
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