Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Franklin Ruiz

Toronto

Summary

Proven sales associate at JoAnn Craft Stores, adept in customer service and sales expertise, significantly enhancing customer engagement and repeat business. Skilled in problem-solving and teamwork, consistently maintaining professionalism in high-stress situations. Excelled in guest relations at Hotel Radisson, contributing to a welcoming environment and efficient issue resolution.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

NCL Norwegian Getaway
04.2021 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Receptionist

Hotel Radisson
11.2017 - 05.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Education

Associate of Arts - Personal Safety And Social Responsibilities

Intermaritime Training Service,inc.
Suite 212 Miami ,frorida 33126
08-2015

Bachelor of Science - Computer And Information Systems

Campo Strella Abreu
77 Th Street , San Francisco ,intermaritima
02-2015

High School Diploma -

Juan Bosh
Dominican Republic
04-2014

Bachelor of Arts - Proficiciency in Personal Survival Techniques

Intermaritime Training Services,inc
1200 N,w 78 Ave.. Suite212 Miami 33126
04-2013

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Client service
  • Sales expertise
  • Customer needs assessment
  • Guest relations

Languages

English
Full Professional
Spanish
Native or Bilingual
French
Professional Working

Certification


  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.

Timeline

Sales Associate

NCL Norwegian Getaway
04.2021 - 06.2023

Receptionist

Hotel Radisson
11.2017 - 05.2019

  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.

Associate of Arts - Personal Safety And Social Responsibilities

Intermaritime Training Service,inc.

Bachelor of Science - Computer And Information Systems

Campo Strella Abreu

High School Diploma -

Juan Bosh

Bachelor of Arts - Proficiciency in Personal Survival Techniques

Intermaritime Training Services,inc
Franklin Ruiz