Franklin Ojeaburu
Calgary,AB
Summary
Accomplished General Manager of Operations at Fraust Global Concepts Ltd, adept in Operations Management and Team Leadership. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency, driving substantial business growth. Excelled in strategic planning, performance evaluations, and fostering high-performing teams, contributing to a culture of continuous improvement and profitability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Fraust Global Concepts Ltd
Lagos, Nigeria
01.2019 - 06.2024
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Reduced lead times through careful planning.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
Head of Project Management
Plusworld Group
Lagos, Nigeria
06.2013 - 12.2018
- Streamlined project management processes by implementing agile methodologies and improving cross-functional team communication.
- Served as a thought leader within the organization, staying abreast of emerging trends in project management methodologies and technologies to maintain a competitive edge.
- Delivered projects on time and under budget by diligently overseeing resource utilization, cost control measures, and scope management.
- Boosted productivity through effective workload distribution among team members based on individual strengths and capabilities.
- Mentored junior project managers in best practices, fostering a culture of continuous learning within the team.
- Conducted post-project evaluations to identify lessons learned, areas for improvement, and opportunities for future growth or development.
- Led training programs for new hires on project management methodologies to expedite their acclimatization into the company''s working environment.
- Spearheaded change management efforts during organizational transformations to minimize disruption while achieving desired outcomes efficiently.
- Analyzed project performance data to identify areas of improvement.
- Developed and implemented project plans and budgets to ensure successful execution.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Managed projects from procurement to commission.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Developed and implemented strategic project plans to meet business objectives.
Education
MBA - Business Administration
Nexford University
Suite 200, 1140 3rd St NE, Washington, DC 20002, U04.2024
Higher National Diploma - Building Technology
Auchi Polytechnic
Auchi, Edo State, Nigeria09.2007
Skills
- Operations Management
- Staff Development
- Business Analysis
- Customer Service Management
- Decision-Making
- Purchasing and planning
- Performance Evaluation and Monitoring
- Staff training/development
- Organizational Structuring
- Team Leadership
- Business Leadership
- Business marketing
- Customer Relations
- Recruitment
- Data Analysis
- Customer Retention
- Performance Evaluations
- Business Forecasting
- Operations Oversight
- Budget Development
- Process Improvements
Languages
English
Full Professional
Certification
SAFETY, HEALTH AND ENVIRONMENT FOR CONSTRUCTION SITE MANAGERS: Institute of Occupational Safety and Health (IOSH) |2019|
FELLOW: The Institute of Management Consultants, Nigeria (IMC) |2019|
REGISTERED BUILDER (F.23131): Council of Registered Builders of Nigeria (CORBON) |2018|
CORPORATE MEMBER: The Nigerian Institute of Building (NIOB) |2017|
Reading and Research work, lover of sporting activities
I am an avid lover of general knowledge, and a sports enthusiast
Timeline
General Manager of Operations
Fraust Global Concepts Ltd
01.2019 - 06.2024
Head of Project Management
Plusworld Group
06.2013 - 12.2018
MBA - Business Administration
Nexford University
Higher National Diploma - Building Technology
Auchi Polytechnic