FRANKLIN UWANDU NWOSU
Edmonton,Canada
Summary
Proficient in handling high-volume workloads, responding to customer inquiries, and keeping abreast of industry trends to offer proactive and tailored travel experiences. Cultivated and nurtured robust client relationships, resulting in a 15% boost in repeat business and a 10% increase in client referrals
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Guard/ Dispatch
Scarlet Security
09.2021 - Current
- Maintained exemplary customer service towards guests, colleagues, and site workers
- Used effective communication and interpersonal skills when interacting with all levels of personnel and the general public
- Created and issued site badge to site employees to enable them to scan themselves in and out of the facility while being monitored by video cameras
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect buildings, assets, and individuals
- Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind
- Performed CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive
Online Travel Agent
TopClas Travels & Tours Ltd
01.2018 - 08.2021
- Maintained operational proficiency in coordinating customers' international and domestic travel arrangements, including booking flights, hotels, and rental cars
- Plan group travel, provide travel consulting, and create service contracts
- Oversaw support, file maintenance, accounting, ticketing, and data entry
- Responded to questions, concerns, and complaints from clients and implemented appropriate solutions
- Discussed the advantages of purchasing travel insurance with clients
- Accepted credit and debit card payments and handled all sensitive data with professionalism and discretion
- Spoke with people traveling to high-risk areas about security concerns and protocols
IT Technician
Tobinsnet Oil & Gas Ltd
01.2010 - 12.2017
- Maintained and monitored the server room, wireless network, and other server infrastructure, ensuring that systems ran smoothly
- Set up workstations for employees by configuring hardware, devices, and software
- Removed and replaced malfunctioning computer parts to fix hardware issues
- Responded to end-user support requests and patiently guided people through basic troubleshooting tasks
Education
Certificate - Travel Studies
Fanshawe College
London, ON01.2024
Certificate - Google IT Support Professional
NPower Canada
Toronto, ON01.2022
Certificate - Train Conductor
Southern Alberta Institute of Technology
Calgary, AB01.2019
Bachelor of Science - Electrical/Eletronics Engineer
Federal University of Technology
Owerri, Imo01.2007
Skills
- High-level computer skill
- Customer Service
- Teamwork and Time management
- Customer Escalation Management
- Business Strategy
- Good written and verbal communication skill
- Troubleshooting and problem-solving skills
- Ability to plan, organize and prioritize
- Software management skill
- Skilled Multi-tasker
- De-escalation
- Itineraries
- Reservations
- Microsoft Excel
- Scheduling
- Prioritization
- Coordination
- CRM software proficiency
Certification
- Certified Travel Planner
- De-Escalating Conversations for Customer Service
- First Aid/CPR Certified
- Transportation of Dangerous Goods
- CCOHS: WHMIS
- Class 5 Driver's License
- Construction Safety Training System
- Confined Space Awareness
- Working at Height
- Environmental Protection
- Mobile Equipment Awareness
- Bear Awareness
Languages
English
Professional Working
Timeline
Security Guard/ Dispatch
Scarlet Security
09.2021 - Current
Online Travel Agent
TopClas Travels & Tours Ltd
01.2018 - 08.2021
IT Technician
Tobinsnet Oil & Gas Ltd
01.2010 - 12.2017
Certificate - Google IT Support Professional
NPower Canada
Certificate - Train Conductor
Southern Alberta Institute of Technology
Bachelor of Science - Electrical/Eletronics Engineer
Federal University of Technology
- Certified Travel Planner
- De-Escalating Conversations for Customer Service
- First Aid/CPR Certified
- Transportation of Dangerous Goods
- CCOHS: WHMIS
- Class 5 Driver's License
- Construction Safety Training System
- Confined Space Awareness
- Working at Height
- Environmental Protection
- Mobile Equipment Awareness
- Bear Awareness
Certificate - Travel Studies
Fanshawe College
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