Franklin Maldonado
Los Angeles
Summary
Dynamic and dedicated professional with a strong work ethic and excellent customer service skills, recognized at CG Investments for enhancing team efficiency and maintaining high sanitation standards. Proven ability to train staff and handle cash accurately, while fostering a positive environment that promotes teamwork and customer satisfaction. Given the responsibilities of a shift leader.
Professional with strong expertise in maintaining fairness and enforcing rules in competitive environments. Known for effective communication, quick decision-making, and conflict resolution. Consistently fosters collaboration and adapts to dynamic situations. Skilled in game management, player safety, and upholding high standards of integrity.
Professional moving specialist skilled in handling and transporting goods with care and precision. Known for reliability and ability to manage heavy lifting and organization under tight schedules. Committed to team collaboration and adapting to changing needs while maintaining high level of customer satisfaction. Excels in physical endurance and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Service Team Member
CG Investments
08.2024 - 04.2025
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated flexibility in adapting to changing schedules or tasks as needed to accommodate fluctuating business demands successfully.
- Handled customer concerns promptly and professionally, resulting in increased customer loyalty and repeat business.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.
- Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
- Contributed to the achievement of sales targets through upselling techniques and suggestive selling of menu items.
- Assisted in maintaining proper food storage procedures, reducing spoilage and waste while ensuring safe consumption for customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Mover
Contracted
01.2023 - 01.2024
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 200 lbs.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Followed verbal and written instructions to properly move and ship products.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
Soccer Referee
Contracted
04.2022 - 01.2024
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
- Developed strong communication skills through regular interaction with players, coaches, assistant referees, fourth officials, and assessors during games.
- Developed situational awareness skills by positioning myself optimally during matches to make accurate calls in high-pressure situations.
- Enhanced player safety by enforcing soccer rules, maintaining control of games, and addressing misconduct on the field.
- Managed conflict resolutions to encourage professional and positive relationships.
- Enforced discipline to encourage respect, fairness and equality for players.
- Delivered consistent referee performance by making real-time decisions based on extensive knowledge of soccer rules and regulations.
Delivery Driver
DoorDash
01.2022 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Babysitter
Contracted
01.2019 - 01.2024
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Business
Manual Arts High School
4131 S Vermont Ave Los Angeles, CA 90037 USA06-2025
Skills
- Strong work ethic
- Cleaning and sanitation
- Excellent customer service
- Order taking accuracy
- Cleanliness
- Cash handling expertise
- Waste reduction
- Staff leadership
- Staff supervision
- Multitasking
- Customer service
- Quick learner
- Problem-solving
- Heavy lifting capacity
- Positive attitude
- Attention to detail
- Team oriented
- Staff training and development
- Safe food handling
- Basic mathematics
- Working quickly
- Working with diverse people
Certification
- Certified Food Handler
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Strategy Games
- Reading
- Video Gaming
- I participate in a variety of outdoor recreational activities
- Enjoy participating in soccer for overall physical and mental well-being
- Watching Movies and TV Shows
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Outdoor Recreation
- I like working with my hands and fixing things
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Doing anything that helps me be better in all areas
Timeline
Food Service Team Member
CG Investments
08.2024 - 04.2025
Mover
Contracted
01.2023 - 01.2024
Soccer Referee
Contracted
04.2022 - 01.2024
Delivery Driver
DoorDash
01.2022 - 01.2024
Babysitter
Contracted
01.2019 - 01.2024
Business
Manual Arts High School
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