Franklin Madubuobi
Winnipeg
Summary
Punctual, reliable and dedicated to teamwork and independently too. Proficient in the entry of computerized inventory. Skilled in safely moving heavy loads using forklifts and pallet jacks. Diligent Warehouse Associate offering years of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Retable and safety-conscious with excellent freight labeling capabilities.
Overview
5
5
years of professional experience
Work History
Slitting Assistant
WINPAK
04.2022 - Current
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Adhered to company policies regarding attendance punctuality, contributing to a positive work culture and team cohesion.
- Reduced order processing time with accurate picking, packing, and shipping of products to customers.
- Assisted in the training of new employees, ensuring they quickly became productive members of the team.
- Performed general housekeeping and cleaning tasks.
Customer Service Representative
Gexel Telecom
03.2021 - 10.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate
Shoprite Mall
02.2020 - 03.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Achieved perfect attendance and on-time record.
- Increased sales by offering advice on purchases and promoting additional products.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Warehouse Supervisor
Rachbiz Enterprises
04.2019 - 01.2020
- Supervised shipping and receiving, distribution, and workplace safety.
- Revised and developed procedures to reduce risk and achieve compliance.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Maintained high levels of accuracy in daily operations.
- Supported production workers in meeting goals without compromising safety and compliance.
Education
High School Diploma -
Dority International School
Aba09.2017
Skills
- Understanding Customer Needs
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Regulatory Compliance
- Team-Oriented and Cooperative
- Computer Proficiency
- Warehouse training
- Warehouse Logistics
- Warehouse safety
- Warehouse organization
- Product promotions
- Merchandising understanding
- Client Service
- Cash Handling
- Sales expertise
- Multi-tasking strength
- Stocking and replenishing
- Clear Communication
- Supportive Personality
- Schedule Maintenance
- Social Perceptiveness
Timeline
Slitting Assistant
WINPAK
04.2022 - Current
Customer Service Representative
Gexel Telecom
03.2021 - 10.2021
Sales Associate
Shoprite Mall
02.2020 - 03.2021
Warehouse Supervisor
Rachbiz Enterprises
04.2019 - 01.2020
High School Diploma -
Dority International School
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