Franklin Lai
Security Monitoring Officer, Technical Service Representative, Audio Engineer
Summary
Proven expertise in developing and implementing robust security protocols, risk assessments, and emergency response procedures. Adept at utilizing advanced security technologies and surveillance systems to monitor and mitigate potential threats. Demonstrated ability to conduct thorough investigations, collaborate effectively with law enforcement agencies, and deliver comprehensive security training programs. Possessing strong analytical and problem-solving skills, with a commitment to maintaining a secure and compliant environment.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Technician Support Representative
Synchronized Audio Solutions Incorporated
Richmond, BC
08.2020 - Current
- Troubleshooting audio and visual equipment
- Reconfiguring, installing and testing equipment
- Soldering, repairing problematic connections
- Operate testing equipment to pin point source of malfunction
- Use of common, uncommon audio products to resolve task
- Adjusting, reconfiguring, and engineering equipment for best result possible.
Delivery Agent
Canada Post Corporation
Vancouver, BC
06.2018 - 07.2020
- Collect, sort and deliver mail items
- Operate portable communication devices
- Collect money for C.O.D and signature fore registered mail items
- Complete reports and documentations
- Communicate with customers and the general public
- Maintain and safe guard all mail items and company properties
- Operate company vehicle.
Bilingual Technical Service Representative
Shaw Communication
Vancouver, BC
11.2016 - 08.2017
- Assist customers on troubleshooting their technical issues over the phone
- Interact and coordinate with other departments to resolve customer issues
- Deliver an exceptional customer service experience and promote company product
- Document all incoming calls and ensure proper follow-ups are done.
Station Supervisor
Strategic Defence Incorporated
New Westminster, BC
07.2011 - 11.2016
- Managing employees work Schedule, arrange/approve vacation time, payroll
- Handling customer complaints, damage control and technical support
- Supervising staff, performing UPS/generator test
- Resolving/reporting staff discrepancies
- Monitor alarm systems including fire/intrusion/medical/hold up/panic alarms
- Dispatching authorities ex: police/ambulance/fire department/security
- Property management emergency trades dispatch
- Answering inbound and placing outbound calls
- Maintain and complete accurate record of all incidents
- Proposal and schedule after hours support.
Education
Bachelor of Arts - Audio Engineering And Music Production
Pacific Audio Visual Institute
Vancouver, BC 05.2012 - 2013.01
Bachelor of Arts - Arts And Entertainment Management
Kwantlen Polytechnic University
Richmond, BC 05.2004 - 2006.01
Graduate Certificate - Tourism & Hospitality
Canadian Technical Trade Institute (CTTI)
Surrey, BC 05.2005 -
Skills
Customer Service & Support
Timeline
Technician Support Representative
Synchronized Audio Solutions Incorporated
08.2020 - Current
Delivery Agent
Canada Post Corporation
06.2018 - 07.2020
Bilingual Technical Service Representative
Shaw Communication
11.2016 - 08.2017
Bachelor of Arts - Audio Engineering And Music Production
Pacific Audio Visual Institute
05.2012 - 2013.01
Station Supervisor
Strategic Defence Incorporated
07.2011 - 11.2016
Graduate Certificate - Tourism & Hospitality
Canadian Technical Trade Institute (CTTI)
05.2005 -
Bachelor of Arts - Arts And Entertainment Management
Kwantlen Polytechnic University
05.2004 - 2006.01
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