FRANKLIN ELETA
Winnipeg,MB
Summary
High performing customer service professional experienced in both call centre and customer service in diverse workplace. Excel at listening to customer needs, delivering articulate service responses, and creating solutions that provide value to the customer. My drive is to use my skills in the best possible way to provide customer satisfaction and to get the best out of every customer.
Overview
13
13
years of professional experience
Work History
Customer service
Wendy’s restaurant
06.2023 - Current
- Kitchen and dish washer:
- Resolve routine customer requests with services via inbound, outbound calls
- Works in highly conducive environment and with friendly colleagues
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of services
- Participate in activities designed to improve customer satisfaction and business performance.
MARKETING AND ADVERTISING MANAGER
GOEZ BUSINESS SERVICES
01.2018 - 01.2020
- Documented business processes and analyzed procedures to align with changing business needs
- Worked closely with business development inthe company
- Improved business directions by prioritizing customers and implementing changes based on feedback
- Mapped current business and operational processes and recommended areas of improvement
- Has the ability to manage the large amount of phone calls from customers
- Closed working with subordinates to achieve organizational goals
- Ability to always explain products and services to clients or customers
- Follows communication procedures, guidelines, policies and uses them is established good communication skills with customers.
ENGINEER SITE ENGINEER
BUILDING CONSTRUCTION
05.2015 - 09.2017
- Involved in the site building project of bungalow
- Constructed a one-story building and a mini bar
- Was instrumental in the coordination of the workflow during the projects
- Make Shaw the work was done at a stable pace and conducive work time.
TEACHER
ACHIEVERS GROUP OF SCHOOL PORTHARCOURT
01.2011 - 12.2014
- Implemented my teaching skill with the students
- Practical classes on effective speaking and writing
- Had a practical on how to manage incoming calls among the students.
Education
Business administration
Royal University of Dhaka
2021
Higher National Diploma - Marketing
Auchi Polytechnic
Auchi, Edo2015
Skills
- Effective communication
- Knowledge retention
- Attention to detail
- Calm under pressure
- Organization
- Problem solving
- Listening capacity
- Customer Service
soccer and travelling
I enjoy travelling and over the years have traveled around nigeria for work purposes or for tourism and also to play soccer. I have also being to bangladesh where I did my master and played football to fund my education in the process.
Timeline
Customer service
Wendy’s restaurant
06.2023 - Current
MARKETING AND ADVERTISING MANAGER
GOEZ BUSINESS SERVICES
01.2018 - 01.2020
ENGINEER SITE ENGINEER
BUILDING CONSTRUCTION
05.2015 - 09.2017
TEACHER
ACHIEVERS GROUP OF SCHOOL PORTHARCOURT
01.2011 - 12.2014
Business administration
Royal University of Dhaka
Higher National Diploma - Marketing
Auchi Polytechnic
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