FRANKLIN BAIDOO
Saint Laurent,Quebec
Summary
Experienced and result-driven customer service professional with a proven track record of elevating service quality and boosting sales. Skilled at fostering customer trust, resolving conflicts and effectively upselling products or services. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
5
5
years of professional experience
Work History
Sales Representative
Access Pass Group
05.2024 - Current
- Account management -Provide dedicated, personalized service to our best customers
- Inbound sales and customer service - be the first point of contact for customers looking for service
- Outbound phone sales - Contacting existing customers who have not used our products recently and regain their business (warm leads only) or do pro-active follow-ups with your account data base.
- Online Chat - Chat with customers
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Administrative Assistant / Receptionist
Tellin Closet
02.2022
- Provided business assistance and managed Customer inquiries
- Scheduled Staff and managers appointments and calendars
- Managed phone calls, emails and appointments
- Purchasing Office Supplies and processing for payments
- Managing social media
- Welcome Clients with a smile.
Sales Executive
The Greens (Ghana) Estate
01.2021 - 02.2022
- Managed inbound calls, address enquiries and input data into CRM
- Provided accurate advice, upsell services and overcame objections to generate sales
- Assisted in training of new employees
- Conducted a persuasive cold call to drive service upsells.
Supervisor
Dufry Duty Free and GTDC (Kotoka International Airport, Ghana)
07.2019 - 01.2021
- Coached and led Sales Assistants
- Professionally sold products and provided comprehensive customer assistance
- Developed and maintain a solid team membership with high knowledge services provided
- Ensured compliance with health and safety regulations for a safer working environment.
Education
Real Estate Marketing 360-Elrano Project and Consult -
08.2021
Bachelors of Science in Real Estate -
University For Development Studies,Tamale -Ghana
Ghana11.2017
Skills
- Ability to Prioritize and Multi task
- Negotiation skills
- Pay attention to Details
- Excellent Presentation skills
- Good Writing and Communication skills
- Legendary Customer Service
- Analytical and Organizational Skills
- Problem Solving
- Proficient in the English language
- Team player
Skillsandsoftwares
Microsoft Office Suite (Word, Excel, PowerPoint)
Languages
English
Full Professional
French
Limited Working
Timeline
Sales Representative
Access Pass Group
05.2024 - Current
Administrative Assistant / Receptionist
Tellin Closet
02.2022
Sales Executive
The Greens (Ghana) Estate
01.2021 - 02.2022
Supervisor
Dufry Duty Free and GTDC (Kotoka International Airport, Ghana)
07.2019 - 01.2021
Real Estate Marketing 360-Elrano Project and Consult -
Bachelors of Science in Real Estate -
University For Development Studies,Tamale -Ghana
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